Location and Room.

In-Room dining service was very bad. Had placed an order for food and 2 hours later it was not delivered. Later I called again to check with them, some other person from restaurant staff was not even aware about the food order that was placed and said will start preparing now. Highly miss managed staff.

Everything was good about the hotel for family stay.

- Nice room - Very good breakfast

- Some of the staff did not speak understandable English - Multiple problems with the service; first we were sent to an already occupied room. During night and day we got multiple weird phone calls from the reception. - They agreed to a late checkout the day before to then hassle us 15 minutes after the original checkout time. Maybe also a problem of the language barrier, but it was handled very unprofessionally

Cleanliness

Amenities and cleanliness. Restaurant food price and quality was very nice

Service was not as great as expected. Some amenities such as towels and tea cups were not adequate. The hotel should carry some phone charging cables for the customer to borrow

On line booking

Suffocation no proper ventilation. No escape routes in case of 🔥 earthquakes etc

Everything is very good

Nothing like to mention here

Room & bathroom fairly large & clean.housekeeping was decent

For guests there's only one lift . With 8 floors & 120 rooms it's irritatingly inadequate. Room service was pathetic ...a coffee order would take 45 minutes to be delivered.Staff at reception need more training