Ubicación Instalaciones

No funcionó bien el aire acondicionado Se pagó mayor valor al reservado en la app

desayuno muy regular el menu, siempre lo mismo todos los dias. De igual forma, el espacio es muy pequeño para el restaurante. No tienen menu de niños.

No me gusto el servicio de restaurante.

Ubicación, atención, buen desayuno

The night Houseman assistant. The location is great.

Missing warmer and cordiality from some staff members.

Everything

Nothing

The service was good, the breakfast, and the room was super clean. The sunset view from the pool is beautiful

The price was a little high...

everything

nothing

The staff was very friendly. Rooms are extra clean and the breakfast options were awesome.

great accommodation and location

breakfast wasn’t as expected

Breakfast was excellent.

Shades in the room need better maintenance

Great food and facilities. Very convenient location. The room was very spacious and the room service was great. The front desk staff is very friendly and the restaurant service very accommodating and well priced.

I used the hotel's laundry service to get a suede leather jacket cleaned and they ruined it. Although I asked the hotel manager if the laundry company knew exactly how to deal with that kind of fabric to what she replied positively. To my surprised they stained the jacket and ruined it completely. The manager didn't respond promptly and I ended up with an expensive and damaged jacket. I would like to comment that the managerial skills of that manager are very poor and made my experience very unpleasant. I had to purchase from my own pocket the same expensive jacket and with no reimbursement whatsoever. DO NOT USE THE CLEANING SERVICE FROM THE HOTEL

location

breakfast

the location was very convenient

may be the fact that the pool is very cold and not heated and it’s located on the roof where the wind is very strong making it very cold to swim.

the location was perfect

everything was great

The hotel is kept in very good condition, it's clean, the typical humidity that hits the area hard does not seem to be affecting the building structure or the overall furnishing throughout the place. The staff is attentive and very kind. The beds are comfortable, guests get several pillows and blankets, the shower was amazing as well as the privacy and security offered by the hotel staff

Breakfast should be served until 10 am instead of 9:30 am. For many of us that 30 minute window makes a huge difference. Also, there should be unlimited coffee available in the rooms to use the small coffee maker. Each pod makes only a 4oz - 6 oz cup of coffee, so one pod per guest per day is kind of a tease