Room was comfy, bathroom was excellent. The bunk beds are really only suitable for children. The area where the motel was located was quite but close to shopping areas.

The bunk beds are only suitable for children.

very close to the city centre

size of rooms, a little bit small for a king bed and a bunk but fitted okay for three people. not sure how 4 would go

sleeping in a King Size bed. newly renovated bathroom. motel was located across the road from the Eureka Memoral Park and was minutes from the Ballarat CBD.

Stayed for 7 nights, and I asked for sheet change and bed to be remade after 4 nights. Had I not asked, I felt management would have allowed us to sleep in the same sheets for 7 nights. On a number of occasions, I asked the cleaner to provide clean towels. The motel did not have a washing machine or dryer, I used a laundromat nearby. The motel information provided in the room stated breakfast was available.. Management advised they do not provide breakfast, although a bus load of customers were provided breakfasts in the large reception area during the week. Whilst insignificant, there was not a clock in the room, I referred to my watch, phone or television for the time. Traffic noise was high from 7am on weekdays..no issues for those leaving the motel early. But we were on holidays for 7 nights/days and a room located along the back of the motel would have been more quiet and suited us better.

The room was very clean, with everything that you need. Very good location within east drive to tourist attractions and city centre. Nice and quiet.

The beds are super uncomfortable and lumpy. Fine for a night but not much longer than that! Motel seemed “unmanned”, no one at reception, all done remotely.

Comfortable bed. Quiet and relaxing.

Air conditioner was noisy.

Friendly greeting, clean and well set out room. Room was nice and warm when we arrived late afternoon. Comfortable bed. Went the extra mile to advise us of some nice places for our evening meal. Price was great. Will stay again if ever in Ballarat.

It was very clean and has obviously had a renovation

It was basic, but there wasn’t anything I didn’t like

That it was close to shops

The lady on the phone was very unhelpful and the carpet floors were disgusting, stained and old

Refrigerator needs replacing as freezer door won't close and we were hoping to freeze icepacks

The hotel style rooms are more modern. You pay for what you get, it's a cheap hotel

Cabin was dated, heater struggled to heat the space. Very very outdated and basic space and not very clean.

Man at the front desk couldn't have been nicer he was so friendly as we where new to Ballarat on holidays he explained what restaurants where best and things to do in the area

Nothing really

the location and the size of the room

nothing

loved the location & was nice & quiet

couldn’t get a hot shower only tepid

Reception staff was friendly and helpful on arrival with check-in processes straightforward. The family superior room was adequate for my mother and I for an overnight stay.

I was told upon checkin that there was no breakfast available. Website doesn't state this. Told by Reception staff that since Covid-19 this service hasn't been offered. I informed the Receptionist that their website should be updated to reflect this as this was one of the reasons for choosing Miners Retreat Motel for our stay. Upon finding our room it was observed on either side of our room were two couples smoking outside their respective rooms. One male was sitting on the back of his tailgate (Dual cab backed into the room) whilst his partner was standing nearby. The other couple were sitting at the table and chair set outside their room. Due to our room being hot upon arrival we had no choice but to leave the door ajar and open the window. The couples continued outside drinking alcohol and smoking for 1.5hrs approx. During that time one of the ladies was heard talking on her mobile phone using profanities as she continued to walk around smoking outside the unit. I went to Reception to discuss the matter and see if we could shift to another room due to the continued smoking and poor language. The Receptionist agreed that even shutting the front unit door wouldn't stop the smoke entering the unit because there is a large gap under the door. My mother is aged 78 years and I am 53years and both non-smokers. The Receptionist contacted Management (off-site) and I was told that there was nothing they could do as all motel rooms were booked out. There was no offer from Management to speak to the other two couples about smoking on the grounds which clearly states in booking conditions that the property is strictly non-smoking. There were some outdoor timber tables a short stroll adjacent to our unit that we could have escaped to, no chairs available to use. A Queen cabin was the solution offered to us but came at full cost with no discount offered.

Location and cleaniness

Electric blanket not connected

Room and bathroom clean and beds comfortable

I loved the presentation of the room. The grounds were lovely as well

good location and facilities provided were great

it was a bit cold in the room and there was a draft which came in under the door

Great location, enough room.

It was a bit cold in the cabins.

The room was warm and cosy and the beds were very comfortable beds . Although located fairly close to town, it was very peaceful and quiet. I really appreciated that there was plenty of parking. You really can't go wrong with staying at the Miner's Retreat Motel. It is ideally located to enjoy all the great things that Ballarat has to offer.

Everything was great.