The location was great! Beach access was convenient. The natural beauty of the beach was really what made up our stay. If it wasn't for the beach and the scenery I don't believe staying at this specific resort was necessary. Most restaurants here were decent. Curtis, the manager there was understanding and helped resolve issues we had during our stay.

The staff was not the best. Most staff members had an attitude and seemed like they didn't really enjoy working there. There were miscommunications throughout our stay and we were told two different things from several staff members. We had issues with our initial room since even though the wifi is included in the package, it didnt work in our room. It was really inconvienent for us since we have a baby with eczema and he can't be in the sun for too long. During the day time, we wanted to spend most of our time in the room until it was cooler in the late afternoon. The staff member who initially helped us gave us an attitude and basically said we were complaining for no reason. Eventually, the manager at the facility, Curtis, helped resolve the situation and upgraded us to a better room that had wifi. Some of the restaurants there were closed during our stay so that was a little disappointing. Additionally, for one of our dinners at the italian restaurant, Marios, they took 2 hours to bring our entrées after we put in our order and we went there to celebrate my birthday. We were extremely unhappy with the wait time and when we would ask how much longer it would take, they said couple of seconds, but that would be another 30 minutes. Other parties were very upset as well. One family just walked out and left. Another family was yelling at the waitress. Clearly, something happened in the kitchen and they didn't want to provide an explanation. When the food did come out, the pasta I had was not that great. Overall, the stay was ok. I have been to other all inclusive resorts in the past but this one definitely didnt meet my expectations. Especially the customer service needs major improvements. Most staff members had attitudes or no emotions. I personally would not go back to this specific resort if I do visit Turks and Caicos in the future.

I love it there!!!!

Everything!!

We enjoyed the beach it was beautiful.

Besides the few who tried to make our experience at Beaches better the service was below par. Our room was not properly cleaned and reminded us of a super 8 hotel room. They misplaced our luggage and blamed us for not taking it to the room ourselves. The cocktails were mocktails and the service was extremely slow. To do the activities you have to go the day before or beg to get on the waiting list for that day's glass boat or snorkeling tour. The operators of the tours will take you out to the reef and then tell you if you want to see more pay them $500 for a private tour. Not ideal for a short relaxing quick getaway.

location

the price was way too high for the outdated rooms

Beach by far, many restaurants

Lunch hours for different restaurants suck, could not have something pleasant before leaving at 1pm. Bed was uncomfortable, that’s unacceptable for the price you are paying. No service at the beach, you have to go to the closest bar to order cocktails or food. Definitely it is pricey and I was expecting better conditions and service because of that.

we loved the location right on the water. everything was super clean and the pools are AMAZING.

The food was just ok.

clean, very nice staff

nothing

cleanliness, variety and friendly staff.

it’s too big! but that’s not really a complaint.

Food was hit and miss , but plentiful , staff excellent , activities & entertainment for children excellent, less so for adults. Great safe diving.

Shower low water pressure , old fashion . Terrible Wi-Fi .

location on fantastic beach and huge variety of pools and restaurants

service could be slow at restaurants

I can’t recall a more warm-hearted , kind, clean, incredibly enjoyable location and large resort .

High quality food and extra helpful staff. Great entertainment.

Spa in French Village was a nightmare. Booking was late, wanted us to walk to another spa in our robes. Asked if we could take a later booking said no. Made us wait later anyways. Will not go back. Airport security took 3 hours. Very stressful.

The beach is amazing all over the island. You will find way better resorts though than this horendous resort.

Food is disgusting. Facilities are more a camping site style than a 5☆ resort. Room was very poor quality for a 5☆. Very noisy all over the resort. It s not a place to go if you don't have kids and if you expect quality and class then don't even think going to this resort it s a nightmare.