Location

The rooms were very old, dusty and the carpet smells very bad. Also, last night the building was flooded

our shower wasn’t working and there was no staff around to help us out after 8pm.

Room was huge, and had everything I needed - full kitchen with all cooking utensils, dishwasher, etc. plus a lovely living room area with fireplace, bathroom with separate bath and shower, and massive bed (plus balcony!). I was there for a Spartan race and location was super convenient, but meant I didn't get to explore much of the rest of the hotel. Underground parking garage was easily accessible, and staff in lobby were all very nice and helpful.

Pretty minor - towels could be fluffier, and hotel decor could be updated (though did very much feel like a cozy ski chalet, so may have been a conscious choice).

Room size was perfect for family, number of bathrooms and TV worked well

Cost was a bit high

nice and roomy

n/a

location

I didn’t get service but the wifi helped out a lot

Waterpark and pool

Rented off property townhome - not clean, internet not working, old tube tvs, beds needed new mattresses, no resort amenities. Not descriptive at all on website. Disappointing but made the best of the situation.

The stay at Mountain Creek resort was horrible. I booked a 2 bedroom suite which ended up to be in another off site location called Black Creek Sanctuary which was about 0.5 mile away. Not on same site at Mountain Creek. The entire 2 floor home was very outdated and smelled horribly of mold. The smell was so bad it made my family and I nauseous. I was afraid my asthmatic child was going to have an attack from the strong scent of mold. I contacted the front desk and the receptionist offered to send maintenance over with an air freshener, by the time they arrived I had already drove to the local Acme to purchase air fresheners. When maintenance arrived my husband stated they wouldn’t even come in but instead handed him an empty bottle of Lysol spray. However I must say that the receptionist was very understanding and very sweet she apologized numerous times and when I stated I wanted to cut our vacation short and leave first thing in the morning, she agreed to only charge us for the one night. The entire place was filthy I was even afraid to sit on the couch. The freezer had strands of hair in it, there were cobwebs in the bathrooms and the fridge had a leak which wet our food overnight. The beds were horrible and the television in the room did not work. There was no Wi-Fi and the other TV in the living room had about 3 channels total. Totally disappointed. Will never stay again!

This was our first time at Mountain Creek and we did not have a great experience. The only fun time was the zip lining because the crew were very funny and made the experience great. The mountain biking was fun for my husband and kids but very pricey.

i loved the pool .

they didn’t give us the room we payed for or even any money back we had to stay in a room we didn’t pay for .

Megan - amazing person and very professional, goes beyond the needs and to make it beautifully stay, very oriented with all needs, - upgrade will ne mice. Nicole and all the front desk staff - but Nicole did a great job on getting my room highest floor. GOOD JOB ALL - this is my second time and from CALIFORNIA to NJ , will make it family time. 10 Stars

one think I can say : the patio/ balcony was were dusty, I couldn’t stay but just a clean more would be nice. halfway carpet needs attention.. but the place very good .

The location was wonderful, the customer service was wonderful, and the ease of booking was wonderful!! I had people who have mobility issues and the layout of the space was wonderful!

It would have been nice to have some furniture on the back porch so that we could sit out as it was a beautiful weekend.