I have stayed in many hotels and what struck me the most was the caring attitude of the staff. From breakfast with scrambled eggs ( which tasted better than I can make ) to their always asking where you are going and offering directions/ trains buses to get their. The help never stopped and you only had to ask and they would go out of their way to help. My wife took ill with a nasty flu, and they made sure we had medication and if we wanted a doctor any time of day , they would sort. The hotel is a stones throw from either end of the town, turn left and 200 yards to Interlaken west train and bus station, turn right and 500 yards to fields where paragliders land and shops and restaurants. Walk a little further and you get to Interlaken ost. Free travel tickets on the bus, and a common room allowing you to make tea and coffee ( feed the piggy ) or packed lunches for the day, or even sit and eat food you have brought. Very sad we had to leave the very lovely Swiss people and the hotel

Comfortable and quiet property a little off the tourist path, which we like. Staff was extremely kind and helpful. We loved how close it was to a grocery store where we could buy lunch and dinner and picnic on the sun deck. This hotel has a wonderful sundeck with tables and chairs. It also has a common room with a fridge to store picnic meals. The breakfast was good and the rooms have air conditioning, which is a rare thing in Europe! Loved it!

We have been traveling in Europe for a month. This hotel was our favorite! Great, quiet location. Staff was extremely helpful. Lovely views from balcony. Nice continental breakfast in a lovely and spacious dining area. They even offered scrambled eggs! Beds and pillows were comfortable. A very positive experience.

Centrally located Very helpful staff Clean Good common spaces

Nothing.

Clean rooms, helpful staff, location is very convenient walking distance to station. Brekfast was avarage but easy in the morning when u have a big day.

The rooms are a bit old and can upgrade, and the hallway smelt bad. Concider changing the air freahner with a nice smooth smell.

Location great. Breakfast great,the guy taking care of breakfast was very helpful. Room size great

Nothing

The room was extremely clean and spacious for the family of 3. Breakfast in the morning was good too.

I liked the proximity to Interlaken West station

a) Hated the hotel manager, while the other staff was nice b) The manager charged us extra in form of city charges of 40 CHF and later said it's for an additional person while my booking was confirmed to be for 2 people in the very first place and noone informed me about it throughout my stay. So yes he did not refund back our money c) The rooms were so small that either you can fit in or your luggage d) We left 2 pieces of cloth at the hotel, and later the manager refused to check for us

The location is the advantage as it is very close to train station and supermarket.

The breakfast is so simple and portion of the egg is small

great view, common room is very comfortable and cosy

nope

Staff were very polite and helpful. Provided us tips on how to get around and even optimal viewing spot for new year fireworks. Breakfast is good with cereals/bread/hams/scrambled eggs.

No air con, quite stuffy once the windows are closed. Room is very dim. Toilet is also very small.

Common area for cooking and eating by own

Staff a bit too rigid

Nice breakfast, friendly staff, beautiful room with a view.

It will be good if the check in time is slightly earlier.

All staffs are so friendly and service minded. Location is perfect for people to go to many tourist locations like Grinderwal, jungfraud and etc. The common room is so functional. All guests can find all things you want. This hotel price is so reasonable for all single penny i have paid.

The heating system is a bit not enough.