Breakfast was good!

There was no one at reception desk for more than 20 min and there was no one to ask for help! Restaurant wasn’t working at 6.30pm so we had to go somewhere else to find something to eat! There was not any shower gel or shampoo in the room. Only one bath tower for 3 of us! Staff was not enough for breakfast. There was no milk for cereal , apple juice,one of the coffee machine runs out of milk for coffee and unforgettable only one of the staff was trying to keep on top of that and clearing the tables at the same times. For the money we paid for one night I think that is not acceptable! We will think twice before we book again with IHG!!!

great location

very noisy and unable to sleep due to it.

I enjoyed the whole of the experience.

I didn't like some of the dirt in the reception area.

Very clean room and communal areas. Breakfast all good and not complicated. Enough parking and easy access.

clean and breakfast included

aircon wasn’t working and when we booked an extra night it was £42 more expensive!

nice clean room and comfy bed

breakfast could be more choice and better quality

Great location

Sofa bed for my son was uncomfortable

Everything was nice

clean tidy nice location

the bed was so hard and uncomfortable, no notice of food service cancelled. poor directions to outside food out let.

new clean hotel, walking distance to city centre, nice breakfast, lake and health centre nearby

room is a bit small, no maintenance staff, no room service, ironing room at ground floor

Location and parking

All good

staff absolutely fantastic, couldn’t ask for anymore

Staff were all amazing. So helpful and so friendly. They are a credit to the hotel. Breakfast was great too, great selection and all very tasty.

Bed not the most comfortable, but not bad.

Everything perfect

Room was a bit warm in the night

staff were friendly, and breakfast was nice

awful nights sleep, bed was uncomfortable and the air-conditioner did not work, I must have woken up 4/5 times in the night

Breakfast was not much to choose from no fried or pouched eggs no mushrooms no hashbrowns minimum of value

Waited a while for someone on the desk when we arrived to book in.and breakfast not much to choose from .and bed covers were ripped at the bottom .

Good access to Parking and breakfast was good

dirty spoons in room, iron not working in office so it had to be shared waiting for one room to finish using it, arrived and not aware of our booking through Booking.com, waited a while until we could check in.

Basic but clean

Room could have done with a look of paint

Food, staff were friendly, hotel clean

£20 cost per dog, per night is obscene. For this reason, I will not stay again at a Holiday Inn Express. It made me and my pet feel unwelcome at the hotel.

The ironing room was filthy No iron in room people were smoking in the rooms and stench was very strong on level 2.

No smoking means no smoking! Nothing was done to address the issue.