Room size and balcony were fine. Facilities offered a lot but mostly geared towards large groups.

The beds were not comfortable. The breakfast could have been more fresh. Our apartment was not offered daily cleaning service, which I found odd. There was a lack of customer service; for example, when we asked for coffee from the bar’s espresso machine (next to the restaurant), rather than the cheap kind from the machine, our request was denied because it was “closed”. Cleaning service was not provided, as stated in the rules for apartment rentals, and the fee for pets was a bit high. When I asked for late check-out (an hour or two), my request was again denied as there might be “incoming reservations” that evening. This was off-season and the hotel was half empty. Just seemed like the hotel was geared towards large groups and not families or individuals.

The pools and rooms. They do a good job with cleaning. Also, the spa and the lady over there was really nice.

The property doesn’t justify the money!! We were lucky enough to eat outside before dinner. The dinner was really bad with limited options. You feel like in a canteen and not restaurant. Also, the bar and restaurant really needs a makeover for this money they are taking!

Leaving a day early

Where to start? 1. We paid - up front - for a room with a balcony. We did not get one. 2. When we arrived, we first got the message that we had to leave our passports behind in an open cabinet - when we refused, at first they would not give us our key - while we already paid. 3. The pool was way smaller and less pretty than on the pictures AND you HAD to wear a cap - which you had to pay for. 4. Music was on every day, and every night, very loud until 23.30 at the least. 5. The shower head in our bathroom was bigger than the shower itself - leaving the room wet. 6. When we complained we got an 'upgrade', which was basically the room we originally paid for. So not really an upgrade. 7. In the new room the sink got blocked. 8. Breakfast buffet: only sweet stuff or white bread rolls. 9. Dinner - no vegetarian options whatsoever and really pricey. And many other things. We ended up leaving a day early because of all this.

Apartment are great, swimming pool Great too. Food good.

They didn’t accept dogs for dinner and would not be flexible and set a table outside. Breakfast and lunch on the other hand no problem.

-pool -room -airco

-some of the personel was nice others were condescending. -its a bit far from the center abd the beach, too mich to walk -Dont buy dinner crazy overcharge and very limited choice

I was traveling alone with my 7 years old autistic son. He was amazed with the territory and a lots of elevators. All the buildings are well air conditioned, two room apartment was silent, we had a very good sleep. Also no one complained about the noises my son made. The stuff and animators were exceptionally attentive and supportive. Shallow swimming pool worked very well for us. Magic show was interesting, either the evening dance for kids

The light in the apartment corridor was automatic and very annoying, I had to turn up the motion sensor to switch it off. Cannot tell anything bad or good about breakfast/dinner, because we didn't use this option.

Location

Check in troppo tardi, chek out troppo presto

la formula residence

Amazing pool

Very small room with a pint-sized single bed

size of the apartment of two bedroom apartment on site restaurant size and pool area

gardens are not well kept kitchen cupboards were broken with doors damaged charging 10 euros a day for the gazebo sun beds

Ideal place to relax

Our room was pleasantly quite big, on the 6th floor with a large balcony and a beautiful view of Loano and the sea. Bathroom was big too with a very spacious shower and a bidet. Room looked refurbished. Best of all, there was a garage to park our motorcycle against a fee of €10/night. Also it seems we got an upgrade on the room we booked (no one said anything to us though). Location was alright for us as we were only passing through for a night.

At check-in, there was a newbie and we were used as a training session, which meant we had to wait there after having been traveling on our bike for over 5 hours. Unprofessional. The reception area was akin to a 2 star hotel. plastic raffia single chairs, nowhere with a bit of comfort to sit and wait. The furniture in the room were likewise tasteless. No coffee making facilities nor even a single bottle of water. To cap it all, the restaurant closed at 9pm and we weren’t told this at reception so we had to ride out 2km to town to eat (the food was excellent though) Overall, definitely not a 4-star experience.

Clean, comfy and with a small kitchen + fridge.

There was a sensor light towards the bathroom, useful if alone, noisy (as it was impossible to avoid) if you are in couple. TV with most of the channels out of signal

I would have liked something to make tea with in the morning

Lots of parking spaces Lots of stuff to do

Breakfast should be a open buffet for the price Or, could be more options of variety for example, continental should also have options of fruit and yogourt and...

Reception staff were very very welcoming, some of the waitress staff looked very unfriendly and unnaproachable

When requested english tea it was simply no, staff didn't go to see if they had it in other bar at front so went few days drinking hot water with breakfast. Some waitresses were very misreable but others very nice. €100 euro was very overpriced for a set menu for dinner, I wouldn't mind paying this if there was options for other dishes. We left the meal very hungry.