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Historical aura and friendly staff

Location eccezionale, nel cuore della città di Lucca ma nonostante questo facilmente accessibile con la macchina perchè l'albergo, ad un costo aggiuntivo ragionevole, mi ha dato la possibilità di stazionare la mia auto nel garage della struttura con conseguente permesso incluso alla ZTL! Questa è stata per me una soluzione perfetta visto che viaggiavo con una vettura nuova e carica di cose preziose, quindi è stata sorvegliata. Il personale si è dimostrato molto attento e disponibile nel darmi tutte le informazioni necessarie. La stanza era una generosa suite mansardata, pulita e profumata con ampi ambienti ed un bagno molto spazioso e nel complesso tutto era ben illuminato. Il letto e lenzuola molto confortevoli e nella stanza non mancava nessuna amenity considerando la sua categoria. Colazione allestita con un ricco buffet in cui non mancava veramente nulla, sia con offerta di dolce che di salato, e disponibile in orari comodi. Ci ritornerò sicuramente e grazie a tutto lo staff molto più professionali della proprietaria stessa :)

Nulla da segnalare

Location was superb, and the staff were willing and available. Air conditioned room was vital in the current heatwave and it functioned quietly and smoothly throughout our stay.

Nothing worth commenting about

Clean, quiet, the breakfast was very decent (they even had no gluten bread)

The hotel is in a great location, next to the amphitheatre. The staff were very friendly and helpful and the service was excellent. Good selection for breakfast and nice clean and air conditioned rooms. This was a return visit and I would stay again.

Nothing

The room was very quiet, and you could darken the room completely. The location was excellent. The brrakfast was okay. I've had better ones, but never in Italy :-). I was very surprised to see there was more than a dry toast.

The bed was rather uncomfortable.

The location was good with easy access to all of the old town area of Lucca. The breakfast was good and any items that had run out were repleished by the staff reasonably quickly. The rooms were adequate considering it was an old historic building. The bathroom was also adequate, but the shower door needed to be lifted slightly to allow it to be moved. Most of the staff tried very hard to be helpful and whilst most succeded this was not always the case.

One big complaint. The weather was particularly warm for the time of year. The hotel central heating was switched on and the thermostatic radiator valve adjuster was missing. The radiator could NOT therefore be turned off. The heat in the room was such that it was impossible to sleep. It took multiple requests before staff were able (willing?) to isolate the radiator from the system.