Localização boa. Quartos amplos e com boa limpeza.

Restaurante com poucas opções de comida. Nos outros restaurantes tinha que fazer reserva antecipada. Para um all inclusive deveria ser um pouco melhor.

The staff was very friendly

The check in process was so inefficient, anytime you needed to talk to a front desk person there was a ridiculous line and if would take at least an hour There was no adults only section, which the hotel used to be completely adults only

Buffet option was good and this restaurant even had order to make option which was good.

Restaurant booking were gone quickly, not many options.

I liked the excursions serviced by Aquaworld. King Julian was so helpful and friendly. He was able to answer all our questions. Everything he said happened. I give King Julian with Aquaworld 5 stars but the hotel was a 3.

You get what you pay for, this was booked by my work for a work anniversary. The hotel staff was ok, not super friendly or very helpful. Food was awful. I didn't like out room it was so smelly and location was not great. restaurant reservation system needs to be updated. Buffet was gross.

The hotel was ok

The A/C was off when arrived and A/C went out took two days and 2 repair visits to move to new room. Most the staff didn't speak english or didnt want to. Peep hole on door missing had to stuff tissue to prevent someone looking in. Balcony was about 2 foot out from door. Wet bar consisted of two beers, 4 waters and 4 different soft drinks. Hotel stoppes serving alcohol at 11pm. Hotel storre only takes peso. Front desk will give currency exchange up at a lower price. Beach nothing nothing like the pictu6res. It is small, right on the entrance to channel. Channel makes a heavy current and lots of waves from jetski and boat just 50 yards from shore. Better swim in hot poor more enjoyable. If you want to eat at fine dinning you must reserve every morning and not very accommodating to any changes.

Pool

Rooms, beach and staff

It had a tiny beach area and small pool

The workers attitudes and racism towards my family. The hotel has basics nothing new. Didn’t feel welcomed nor that my money was well spent. Always had a issue and problems weren’t really taken into matter just slightly taken care of.

great location “ restaurants really good especially the Mexican .. buffet serving a great variety of food “ entertainment every day and some evenings also .. Staff were just so friendly and helpful “ definitely a really good hotel to stay in ..

For me and my family everything was excellent good location, good food, thanks!!

Well! For me everything was fine,

The ocean

EVERYTHING they didn't speak English, if you didn't get the adventure them then they really didn't want to talk/help you the worker expected a tip for everything even stuff that should have been free. I wouldn't recommend this establishment to anyone!

very comfortable beds, great pool, good location

staff only friendly and helpful if you tip them every time, restaurants didn’t have the availability mentioned on the QR code they provide themselves, hotel beach not really good, pretty small

- staff in the restaurants were kind

- awful front desk service - non-relaxing environment, music is always loud - experience as a whole is stressing - staff is only friendly in the restaurants but it is hard to have a decent reservation time - bed bugs in our room - hot beer in the taps in every bar - mini bar didn't work properly - everything was hot inside - wifi didn't work, was constantly disconnecting and then we needed to log in many times a day

everything

everything

The facility was nice and big. I liked the included drinks. The location was right by the ferry so that was very convenient. I loved the hammock on the balcony.

They are running some type of scam. I showed them how I paid for 3 people through Booking and when I arrived they told us we only paid for 2 people making us pay an extra $75 per night. Kept going back and forth with them and showed them proof but they didn't care and gave me attitude about it. My a/c in my room didn't work, kept going in and out. Someone came to check and didn't fix anything. Our sheets were wet and smelled like mildew, even when they changed them. Food was average. The employees will harass you about tips and if you don't will give you attitude. Overall I don't recommend.

Everything about the hotel stay was great. It was exceptionally clean and staff was always pleasant and courteous. Good quality entertainment, fun pool/beach side activities and great gym. The checkin/checkout process was easy and pleasant. The buffet was very good and the restaurant food was outstanding. The beach is well maintained with daily removal of seaweed.

The location next to the busy the marina with a large ferry and four pirate ships was not great because of frequent diesel fumes on the beach. The restaurant reservation process should be moved from 7 am to 9 am or later, to allow guests to rest on their vacation.

Room was big, and clean. Location is good.

Food was a big issue. Why should I wake up at 7 am to book a restaurant? The buffet made Cuban hotels look luxurious, and that’s a lot to say. Long wait to check-in. Everyone is selling you a trip.

I like the hotel location and the beach

The line por make reservations for dinner and sometimes at 7:30 am they said everything is full, the music and the bar close early, the qualities of the show, the buffet everyday the same. The employment no kind

Overall structure

Reception staff

Very good

Smell in the toilet

bar and restaurant staff, the pool

the reception staff was awful and did not provide good information. We were allocated a room where staff would walk pass with trolleys and we were woken up at every hour of the night. Some guests also entered our room as they were given the same room. the next day when we asked to move room we had to wait 4 hours without one and were moved to a room with view of the roof and light bulbs not working. No kind of compensation were given. the music in the entire public areas is also super loud and makes it difficult to relax the beach by the hotel isn’t really great, lots of boats and a ferry which makes it noisy and not enjoyable, also lots of seaweeds on the beach

The activities, staff and sea foods were great.

We couldn't get our ocean or at least a pool side view as requested.