Everything was perfect. Just they need to upgrade the elevator

The area of the hotel, very closed to metro. Many restaurants and shops around. Good value of money.

The small lift (elevator) and no refrigerator in the room. But OK I could stay again.

Everything staffs were very helpful and welcoming.

Everything was good!

It is a very small room with comfy bed and tv. I do not need anything else for short stay. Close to the metro, nice neighbourhood (Parc des Princes, Roland Garros and Bois de Boulogne).

A bit loud as the room might have the view on street, it depends which one you get. The bathroom had poor ventilation.

The breakfast is good enough for business trip. And the kicken room is free to be used for small party.

It would be better if the elevater can be work and the towel keep clean everyday.

Great location. Friendly staff and a good dining area.

Hereby we would like leave a complaint regarding the Greetz Hotel. We were with 20 people for 10 rooms. Staying for a sports tournament and this was our second year in a row at Greetz Hotel. we arrived early at 10:00 am onFriday morning (28/04/2023) House keeping was still cleaning the rooms. Luckily we could store are luggage and sports bag in the reception.

When we came back at the evening. Where we continued our check in. The employee at the moment was booking all the costs on 1 room including Tourist Taxes. The amount was €1561,27 in total. We first tried with cardless debit card this was declined and tried a second time and the employee said declined again. So to complete the payment we used a credit card. This was successful on the first attempt. Afterwards we checked on the mobile bank account from the debit account and we could see that the money was transferred. So we payed double the amount. We called the emergency bank number, just to verify that the debit payment was payed. This was the case. Furthermore we called booking.com, and also the card card company. All the initiative and calling we did on our behalf. We were expecting some support and understanding on behalf of the employee/hotel side. So we wanted a solution but the employee said to wait. The way his handle this was unacceptable. Especially the way, no hospitality manners. He was not a permanent employee so he could not check the payment system (world line) He was clearly missing empathy and understanding towards us as guests. Discussing and arguging that the debit payment was nog accepted. We demanded that we called the General Manager who was on Holiday. She called as back in a few minutes and couldn’t offer us a solution. The employee said: Just be patient, Monday everything will sort out. Willing knowing we were travelling back Monday morning 1-5-2023 to Holland at 07:00AM. Tuesday the bank transfer the amount back to the debit account. No apology or any form of communication from the hotel. We were very disappointed, and won’t be coming back here next year.

Good location

There was a death bug on the window.

The property is located near the metro station and some good cafes plus the location is good and safe.

Rooms were too small. I was traveling solo, so it was ok for me but if you are with your family then it’s not comfortable enough and a bit congested. hope they have other slightly big rooms for a family stay.

All was clean, Staff was nice, breakfast was perfect

Bathroon didn´t have curtain

Very friendly personal service :)

Clean & staff was very friendly!

Staff was amazing. Clean place and good breakfast

situation

ras

The staffs are very helpful especially Diego. He made our stay as comfortable and homely in Paris.