great food, a wonderful wine collection, lovely and very professional staff. Owners were very friendly and took the time to personnally welcome guests. They asked us if everything was ok after a few days -lovely location for people who wish to ski, walk or just chill - An amazing place, we could not fault it in any way - it was perfect

We loved everything - so answer is nothing !

amazing location great facility

Amazing room, staff, service, food and spa

nothing it was perfect

The hotel is absolutely fine. The Spa is great with external heated pool and jacuzzi, meals are very good, location is also very good for skiing in Stubai Glacier and the bedrooms are big

Everything was great but there was unfortunately a very big issue that happens to me for the first time and makes it very difficult to forgive or ever recover. This hotel, a five-star, premium resort is very money sensitive. 1. I booked a non-refundable room and pre-paid. 2. Unfortunately my wife went through a medical procedure, so I needed to change the weekend. Note tha I never asked money back, I asked: More nights and more rooms in another winter weekend or move to any other weekend in the future even if in low season. 3. Answer was no, no and they even wrote me that I should send to an external insurance! 4. I stay in hotels between private and Company more than 100 nights per Year, I had some incidents before, never an hotel was so inflexible and, in my view, unpolite. 5. Last two things. I had a medical proof that I could have sent and mentioned. I went there with my son and not with my wife that stayed alone so that we do not throw the money away. *** Attention to customers and service is showed in the difficult situations (even in booking they could have checked I am heavy user of premium hotels, and my cancelation rate is almost zero) and for this reason I would say that I would always choose another same category hotel in Austria, and there are so many and so good, where they really care for the customers and no only for their bank account.

The staff was courteous and amicable.

My husband and I did not use any of the spa facilities so the score is unrelated to them. The bed was too firm for our liking and the pillows were extremely flat. I couldn’t not get them into a shape that would make me feel comfortable, super strange for this caliber of hotel to have such poor quality of pillows and mattress.

The location is exquisite. The view of the glacier mountains from the balcony and as you rest in the warm jacuzzi outside makes this resort the place to stay whilst in Stubaital

Cannot fault anything although I would have like the option of scrambled eggs in addition to the boiled as as part of the breakfast. Maybe I should have asked

The hotel and spa facilities were perfect. Every staff member went above and beyond with exceptional service and ensuring that your stay comfortable. The food was incredibly tasty. The view from the hotel and room was phenomenal. I will be back again.

I wish I stayed for longer!

great location, wonderful view from the suite but also from swimming pool and surroundings, and the great style of the hotel: real traditional in furniture, design and not faked tytolean….an exquisite property that has been valued through maintenance and estate improvements