Very good breakfast

Outdated, bathroom wasn’t cleaned, not next to anything really

The location of the hotel is good

They did not have enough bathroom products. For example: shaving kit, comb etc..

All perfect

Nothing

Very bad according to room rent

Great room, amazing breakfast, helpfull personell, very good chinese restaurant

Nothing

The location is very convenient for comuting to city centre and Pudong business area. The hotel is nice and clean with helpful stuff and comfortable rooms. Perfect for a business trip!

Comfortable

Far from center of city

The staff and level of service was usually excellent (with the exception of the club lounge). The quality of food was very good as it usually is in a Renaissance hotel. The jacuzzi was very comfortable!

The club lounge ran out of food in the evening a good 45mins before the buffet closed. While they did offer to remake it, we had to wait nearly an hour for it time arrive, which killed any appetite and left the newly made food uneaten. The staff in the club lounge should be a little more alert about items that are running out, specially during busy evenings.