Hotel ist Modern und sehr Zentral. Sehr zu empfehlen. Das Bett war gemütlich und der Service völlig ok…

Alles war positiv

Leaving

No soundproofing meant 2 nights without any sleep as teenagers ran up and down the hallways shouting. When complained to reception on check out he just said ‘yes there was a group staying’ no apology or attempt to make amends. Spa treatment was 15 short of what we paid for and breakfast was a big selection of awful food.

Personeel aan de receptie .. café Off die aansluit aan Hotel.. personeel die bij de deur staat zeer aardig en zeer goed beveiligd. Je voelt je zeer veilig ook s avond en s nacht s 24/7 Aidai personeelszaken is stapje hoger in ons hart. Zeer behulpzaam niet alleen nu dit jaar maar ook afgelopen jaren dat wij daar komen. Echt Top! Ook kennis gemaakt vandaag met de Directeur Samed Top vent? Prima Creu ga zo door 😃👍

Als iets niet oké is wordt meteen opgelost. Dus uiteindelijk blijft niets over wat je niet bevalt. 😃 overal valt over te praten en wordt opgelost voor je. Klant is koning.

Hep ayni otele giderim. Cok iyidir

Excellent hotel with great spa facilities situated near Metro and in a great area. Big family room and good breakfast. The 'Off cafe' was my husband's favourite place to hang out.

Extra beds need to be more comfortable. Overall a great weekend stay.

The hotel location is wonderful ,it is near restaurants busses stations ,metro, and others, breakfast is very good , staff and reception is nice and helpful

Everything. Our suite room.

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Location and convenient room

Variety of food for breakfast was limited

Good location. Clean and well maintained. Decent rooms.

Street parking only.

Good location and good staff

The location was great - right next to Koleg Metro station with many small shops right outside. The room was huge, very clean and incredibly comfortable.

I felt like I was an inconvenience for the staff. The staff at breakfast did not acknowledge me at all and it was weird. They walked past me and didnt even look at me. My room was not ready until 2.30pm although it stated check in was from 2pm so they asked me to wait in the lobby. After half an hour, I asked if it was going to be ready soon and low and behold, it was. I was sat 10m away from them and I probably would have sat there for another hour before they told me. The lady gave me my room key and said "6th floor"... I then had to ask what time breakfast was etc. It was like they didnt care about me. Upon check out, the guy didnt even ask if I had a good stay and it was like I didn't exist. The staff need an injection of happiness. Everything else was superb, apart from the dull personalities of the staff!

Nice and helpful staff, good location

Breakfast was 5/10, also my windows were on main road, so crazy honking and noise all over the night

A very neat and welcoming hotel. Super wonderful staff, service and most importantly the beautiful outside view.

no

Everything! From the moment we parked our car in front of the hotel to the moment we left it.

Great breakfast, a lot of food. Staff very kind and at your disposal for any need.

Generally speaking I expected more from a 5 stars hotel. The building is good from outside, rooms are ok but a little old. The bed was very unconfortable, mattress too soft.

Location, customer relations manager Ms Ayday very helpful

on 3rd floor the rooms were renewed, very big smell of paint

Customer relations manager Ms Ayday really helpful.

Almost nothing. I changed room to 3rd floor and no smell of paint problem.

Excellent hotel, clean, helpful and friendly staff

I haven’t received my invoice by email yet. Could you please send me my invoice.

Everything was perfect!