Nice pool, rooms. Staff was nice.

Mostly it wasn't what I expected it's a very remote location and you are confined to the property for your stay. There is a very rough dusty road you have to go on to get there. I definitely would not recommend renting a car due to poor roads. We are vegan and got to hotel at 9:30pm everything was closed and we had not eaten all day. Breakfast the next day wasn't available either because you had to have a reservation for all restaurants on the property except the pool restaurant. So finding food there is very difficult especially if you are vegan or vegetarian. We booked 6 nights but only stayed 2. This resort is great for people who just want to relax and be away from everything if you want to eat call the hotel ahead and make restaurant reservations. The food is ok there but expected more for the price. Example I ordered fruit and yogurt the closest I could get to vegan. They sent 2 containers of a packaged yogurt that isn't 5 star worthy to me.

This location is very nice and clean. The view is spectacular. But the beach has lots of rocks.

The food at the Azur pool and sand bar are better than the high end restaurants at this location. Tamarine was very disappointing and since we went this week when is not that busy, you do not have a lot of options to choose from. Too far to get out to get elsewhere.

Beautiful location and absolutely perfect vacation.

We have nothing bad to say at all.

only the beach

service

Very clean and comfortable. the most beautiful pool in the world. Great. the hot stone massage from Adriana in the spa is life changing. I recommend.

zero communication

Clean room, good service, great pool, access to nearby beach club with complimentary shuttle. Very nice hotel overall

Only 3 restaurants were open at a time in the evening (I guess because of the low occupancy rate) and after a while, it becomes boring to eat the same thing. Lack of interesting, exotic or local dishes on the menu. Tamarindo is 30mn away so it will become expensive to go there for dinner ($20 round trip adult and $10 children with the hotel shuttle)

Nice hacienda style hotel, with an excellent staff that is always willing to help and meet your needs. Good variety of restaurant options inside the hotel. Once you are in the hotel you have access to Hacienda Pinilla Beach Club (5 minutes away by car) which is a very good option for families to spend the day, with a nice pool, a beautiful beach in front and a nice restaurant. There are also good restaurants in the area, outside of Hacienda Pinilla (Villa Deevena, Lola's).

Hard to spend the day by the pool or the beach with babies/kids in the hotel. Due to the wind, umbrellas cannot be open around the area, therefore there is no space with shade to seat. Our alternative was to go to the beach club. Also the beach in front of the hotel is ok but not the nicest in the area.

Didn't live up to the JW Marriott standard. It took 30 minutes to get hot water delivered to my room each morning to make tea. What kind of hotel doesn't offer a kettle? Front desk were a bit unfriendly as well. The restaurant staff were all very friendly though. I enjoyed my meals in the restaurant.

Please put a kettle in the room for those who drink tea and don't want to wait 30 minutes each morning for hot water.