Great house and beautiful views

I took friends to the OBX, I had told them how amazing it is. I was so embarrassed at how dirty the house was. I went to Surf and Sound to complain and they were rude and only offered to send a maid over. The house needed a deep cleaning. I mean nasty. We didn't want someone there cleaning our first day there. It would have taken all day! Never rent from them again.

I'll start by saying when my family and I booked this home it will have been our first vacation since having our triplets almost 4 years ago so this was a HUGE splurge for us and took MANY MANY months of saving. There was so many things wrong with our stay so let me start out with the things we enjoyed. 1. The pool and hot tub were both nice 2. I liked that the kitchen was stocked with everything from dishes to pans to a crockpot 3. Wifi (even though down on the bottom floor you couldn't really get it) 4. Washer/Dryer convenience From here on out there really isn't anything good to say. When we first arrived I had to call from someone else's phone for the code, because I had no WIFI/service. They gave me the code no problem, but walking in a few minutes later I realized quickly that there were no linens anywhere. I called back. The lady on the phone said that linens should be on the beds and the comforters/pillows in each closet. I glanced in one room and saw something white on the bed and assumed it was a sheet (my bad) and checked that closet and saw the comforter so I said thank you and we continued unloading. Once we got in we realized that there were mattress pads on the beds but not linens had been provided. The blankets were confined to mostly 2 closets so you had to run around to the 6 bedrooms and find appropriate amount of blankets for each room. I called back and complained about the linens. They said they would send someone with them. The next day we called back because we still hadn't received the sheets and had found some pretty gross stuff - a used bandaid on a blanket, lollipop sticks on the floor, a large gross sticky stain in the pool room (soda we think), slimy stuff all over the kitchen trashcan, hair on the some of the beds, stained couches, dirty floors (staining and dirt etc), some broken things, cracked lounge chairs (1 pinched my mom) and more! We called MULTIPLE times to get a resolve and nothing! Were 5 hours away from home with 3.5 year old triplets and extended family who was from even further so it's not like we could up and easily leave. We continued to call throughout our time there and they never called us back. I am so disappointed that we paid a good amount for this home for the week! Not only that but the photos look like they were taken many years ago when the house was "new". In the photos there wasn't signs of it being quite old and worn. No notes about it being on main road either! Out of characters =(