The awesome view of the mountains and surrounding area from the apartment windows never failed to impress and lift our spirits. Beautiful and relaxing. The swimming pool is also great.

The breakfast location, while cosy wasn't that ideal. The air coolers were not switched on in time to dispel the heat, especially for those who chose the 7am timing. The floorboards also seemed a bit unsafe, producing sounds and movement that gave one pause. Sadly, not all of the breakfast dishes were ready for the guests. The congee, for example, was stone cold, and guests had to wait for it to heat up before trying.

1. The rooms are Ok 2. Bathrooms are Ok

1. The room cleaning service- Although I have verbally informed the reception in the morning, when i and my family came back in the evening, the rooms was not cleaned (stayed 3 days 2 nights) 2. The Breakfast- My wife have problem with her knee, despite telling the staff, he asked us t climb steps to a higher ground for breakfast despite there was a table available near cafe entrance for 4 of us. 3. We chosen our breakfast 8.30am -9.30am, we had our breakfast beginning 8.45am. I waited in long que for scramble egg for 30 minutes. There was only 1 staff cooking in Egg Section and it was Saturday. By the time I received my scramble egg and about to sit down the Bangla staff came to our table and table and said 9.30am we have to stop breakfast (that time was about 9.20am). I complained to him about the delay and he ran away. In addition, the menu was not refilled on time. Example the fried kuey teow buffet tray was empty and i waited nearly 20 minutes before it was refilled. Despite this, the staff asking us to leave by 9.30am. 4. For 2 days at around 11.45am (27.8.2023 and 28.8.2023) I tried to call the Reception many times but nobody answer. The first call on 27/8 is to ask the Reception to ask the cleaners to clean the room. As he/she didn't reply, I walk down to the Reception counter and told them why no one answer; they just said sorry and i can hear the phone ringing from other callers. Then they said they will inform the cleaners but the cleaners never came. The 2nd time i called on 28/8 was to ask for Bell service as we we checking out but no one answered. 5. When I book the hotel 2-3 weeks before check in, I have already asked a room to be near the reception and swimming pools. But when I check in, they gave me Tower C that was very far from the Reception, swimming pool and the Cafe. I have paid RM1.7k for 3 days and 2 nights and I received a lousy treatment.

Fair selection of food!

We asked for some soup bowls. Took a long time for it to be sent to our apartment.

What I like about this place is that, the staffs are all very friendly and nice. The place is also very gorgeous, very nature-y. After breakfast, me and my family would walk around the lake just enjoying the scenery and the birds chirping around. The pool is also great! The rooms are nice, cozy and most importantly clean. The bathrooms have good showers with good water pressure. All in all it was a great stay. Would definitely come back here again for a short r&r :)

2nd time staying at the place. Fav place for us ( me and husband) to stay due to its cozy, comfortable suites. Feels like home.

During our 2nd stay the bedsheet smells so bad like foot odor. So uncomfortable. So, before we went out my husband put a note on the bed to change the bedsheet . Then only it doesnt smell anymore. There is a distinct smell also coming from the bathroom. Seems like our suite wasnt cleaned well before guest checking in.

Friendly staff. Even not all but majority is very friendly. The view and location is the best at Ipoh and Perak. Cleanliness is superb. They also give free snack like chips, soda and coffee machine in room.

They have a beautiful kitchen but only allowed to use stove or cooking something if we stay 7 night above. I hope they have 2 bedroom or 1 bedroom apartment with lakeview.

Spacious, clean, tidy , comfortable for healing

The chips need to pay. Maybe can consider to provide some snack for free. The nett price is too enough to cover for the chips or maybe cheaper snacks maybe

Beautiful grounds with the pool, lake, and limestone backdrop surrounding the blocks. Grounds are well maintained and staff are friendly and well trained to handle the large crowds over the weekend.

The hotel is not, by any measure, a 5 star hotel and should not be marketed as such. As a condo converted to a hotel, the units, while large, are dirty, toilets are gross, everything is falling apart and not maintained at all. We minimized the time we spent in the rooms and enjoyed the water park, the breakfast area and the areas surrounding the Haven.

Nice view from balcony. Big space. Decorated the room for my wife birthday. But the free cake tasted hard and plain.

Seems poorly maintained. Shower head at bathtub leaking. Lack of basic kitchen items like fork spoon and washing liquid etc. sofa has cracks and rough patches. breakfast is not that good.

Really like the outdoor environment with all those limestone hills,the forest and the lake.really making a good healing vibes,away from all the busyness outside.all staffs and the management are so friendly.also appreciate all the compliments and surprise cake for my wife's birthday.and not to forget the birthday deco in our room🥰

Just 1 thing.after midnight outside too dark.all lights out😅it would be spectacular if they have colorful spotlights shining on those limestone hills and forest.can be an additional attraction for all guests☺️

Everthing was great, best is view and pool with glass, monkeys visible from pool on hill. Great cook/chef 'Fate', wonderful chef, many thanks

Nothing

Scenery is good

Very pricy and even 3 in 1 coffee is chargeable after paying such high price for the property

The swimming pool and cleanliness of room

Beutiful scenario and very delicous breakfast foods. I love the very pedas sambal nasi lemak and various selection of cakes provided in the restaurant

Cosy and clean rooms. Reception was friendly and efficient. Many facilities eg swimming pool, tennis, gym,pingpong, squash and badminton. Pretty views at the swimming pool area. Running track was awesome, with good pavements for us to walk on.

1. The beautiful smart tv in the living room and in the master room wasn’t even working well, no reception and no Netflix. More like decoration. 2. Toiletbowl cover not fixed properly, kept closing so have to hold it up when I sit. 3. Gym could be more ventilated. 4. Cuisine restaurant rated number 1. But breakfast was so so. When I came it was all empty, I thought a buffet suppose to be full at all times? For a 5 star buffet was not up to par.

the staff, size of the room, location & very complete breakfast!

the air conditioner of my room doesn’t work.

everything amazing

nothing, everything was great

The environment

None..overall was nice

Very clean and tidy rooms, wifi connection never failed, the hill outside hotel very nice view. Breakfast, -okay. Frontdesk reception, very good entertaining our needs. Overall, still the very best hotel we ever stay and we all happy. Recommended. Rating 10/10.

Room service-the guy at our floor never smile. Please smile and welcome guest with cheerful. Don't get people feel reluctant to you.

The room was spacious and comfortable. Big tv and wifi access are excellent. Location are great near kedai makan and shop nearby. Swimming pool is great and my kids enjoy the pool. Breakfast is great and the staff is polite.

Second bathroom shower not working properly. The water flow is slow. Other is bowl and cooking utensil not provided. Hope the property can improve on that. Overall is ohsem.

We like the view, the pools and well maintained landscaping

The sewage in the toilet/bathroom area had unpleasant smell

the pool was quite big and nice. The breakfast was awesome. Just that I was very sad that many of them wasted so much food since everything was free flow.

the cups provided in my unit had so much stain in it. please help to throw it away and replace with new ones. also please provide dish washer since the unit has a big sink for washing plates and cups.

it’s a suite within a condominium, way out of Ipoh, so a car is a great help, overlooking its own lake a very smart pool, with simply every thing on hand for guests and spotless. charming staff who mostly spoke English, though pretty difficult to interpret, which is now the way of things in modern Malaya, as the medium of education is now Bahasa Malaya. there is a large independent restaurant available for all meals, but no bars. it is the smartest place I have ever experienced in this easy-going country, during visits over 60 years,

The property face is a lake and a wonderful cliffside view. It really is very beautiful to look up from your balcony. The view to the jungle cliffs and the sizeable pool are the nicest things about the property. The rooms are spacious and great for family holidays.

It’s a little bit far from the centre of town, but close to the lost world of Tambun However, the resort in general feels very quiet and some of the services weren’t available. For example, the spa is not open. The staff in the restaurant were lovely but the food was average. Breakfast was okay and had a large variety.