Informative staff. Comfortable beds. Walking distance to train station. Accidentally booked a smoking room and staff offered to deodorize the room before our arrival. Overall was pleasant and bearable for our entire stay.

Location a bit far from central Tokyo.

Staff was nice to customers.

Facility, size of the room

Little bit far from Urawa station

A good solid Japanese hotel, nice lobby and plenty of facilities. Convenience stores just outside too, and very close to the station. Nice and quiet feel to the hotel, bed and bathtub also very nice.

I think the jacuzzi next to the window as the main picture is slightly misleading compared to what one has in the room. There were a few things that made me wonder if the room required repair, such as the music knob in the bathroom doing nothing, not that I really cared! Only had one choice of pillow and the humidifier was too loud even at quiet mode so ended up not using it.

Nice clean spevious room

Everything! Bed was comfortable, hairdryer was great, the staff refilling the fridge with water bottles was a huge plus and the view was great also! The lighting system was very good too, as it could be operated from the comfort of my bed. Shower was also in perfect condition! The staff were very nice to me too and would definitely have contacted me (probably via Booking.com as I forgot to give them my Japanese number once I got the SIM working) had I left my angels, my St. Joseph and San Cristobal cards underneath my pillow on the day I left! Buffet restaurant was absolutely perfect too. Great variety of food to choose from. Definitely recommended to anyone who is looking to stay in Saitama for a while.

I didn't dislike anything!

(see previously submitted review)

(see previously submitted review)

it was grate for all staffs are kind and supportive. the room was clean and cozy also safe.

it was very organized and clean. interior are also peaceful.

It was clean (as expected in Japan) and staff where nice.

Poor value for money, you could easily get a better hotel in central Tokyo or Yokohama for the same amount or a little more. The bed was very hard (but slept ok) The bar was closed at 2200 on a Friday night. The room was very old and tired. You can tell it used to a be a very nice hotel that has been kept well but now very faded and they never changed the price. Parking was not included which for this price is absolutely outrageous!!!

Large bed, great robes, Spacious room

Wish breakfast was more affordable

It’s was delicious 😇