Central near bars/restaurants

Staff had given my room away without my knowledge or consent! I had clicked pay at venue and it appears they tried to charge my card again without my consent! We were so tired and then the guy on desk sold us a dirty room that was joint to another room with a little door! My first time in this place and certainly the last! It’s really frustrating how they had cancelled my booking without any email notification or any communication whatsoever! Avoid

Lovely hotel me and my sister enjoy stopping here it's good as its across the road from the station, it's pleasant and the breakfast is good.

We got in room early

Room was dirty bed was hard handles from drawers were laying on floor curtains had holes in them lamp shade had a hole in it and worst of all the hair dryer overheated and melted then blew in my hand which when I took it to staf was told ohh they were pat tested yesterday 😳 really well the pat tester needs sacked this machine was even cracked at back before I used it I felt i was fobbed off I'm a member of honours and usually have a good stay at their hotels think I will be looking elsewhere in Newcastle now

Central location

Not enough choice for cooked breakfast, only sausage,bacon, scrambled egg and some round potato things

Location is good

No hairdryer. Was in a room that can interconnect which scared my child as door was tried in the early hours. Music is very loud. Dirty glasses and cutlery.

Really good location but no parking on site. Parking is around 8-10 min walk away. Breakfast was really good. Rooms were really nice

BEING WOKEN UP AT 7.30AM BY BOTTLES BEING EMPTIED!!!! That was not a good start and when I mentioned it, I was told I was lucky it was that late as usually earlier! Not happy. The light around the bathroom mirror wasn't working either which made it very dark. Building works currently going on inside so lots of mess.

Breakfast was good location excellent

We liked it

Location is amazing. Bed was comfortable. Room was clean.

Queen room, small window making it dark and feel smaller than it was. Dark green decor contributed to this feeling. Damp smell coming up through the sink drain, smell filled the room. Cold shower, had to wait for boiler to be re-set. One staff member at check in (he was lovely). There was a que for checking in, one for stored luggage and one for the bar. He was managing all three despite two members of staff in the office.

Breakfast was great as always, rooms are nice and clean. great location

they were having works done at the main entrance and it smelled like sewage not ideal.

excellent, clean accommodation across the road from the metro station (central) and close to the bars. It was surprisingly quiet for a city centre hotel and didn’t even hear storm Arwen.

The bar and reception area together.

Excellent location and good breakfast with plenty of options. Had problem with room but it was sorted quickly.

Curtains in the room needed some attention. They didn’t completely cover the window.

Location brilliant as just opposite train and metro station. Room was very spacious and toiletries very good.

The security could be a little better as anyone can walk in off the street and access any floor and reception is on the 2nd floor. Maybe your keycard could be utilised at the door and in the lift.

Location was spot on

Bed was really hard. Couldn’t get comfortable and the AC didn’t really work. The room was boiling so we turned on the cold AC and didn’t feel much difference. The iron in the room didn’t work and the tv only had 3 channels

Always clean,great staff,nothing is too much trouble. The breakfast is 1st class,so much choice.

Lifts were brilliant .

Location of the hotel. Near transport, shopping, restaurants.

Size of the room. Fridge. Breakfast selection. Privacy

locatie

geen parkeerplek

Location is excellent and breakfast was really good.

Not didn't like as such but would be good if reception could advise about discount parking as I stayed two weeks prior as was unaware of this. It's not much but probably useful to advise people when checking in. Otherwise couldn't fault anything and reception were very pleasant

Breakfast, location. Receptionist pm

We just founds the set up bizarre, everything was a hub !

Everything is great rooms are great, clean etc breakfast is superb, personally I prefer fried eggs but nothing to complain about. More than enough variety. Extremely great location for buses etc everything we look for.

Nothing

Location

Lack of supplies Sunday morning breakfast

Location (opposite central train station); convenient for all sightseeing, shopping, restaurants, etc

The rooms! 3 changes over a 2 night stay! ALL Beds 5ft, squeaked , creaked & groaned - exceptionally uncomfortable if you’re 6ft or over. 2nd room smelt of damp & had mould & pooling condensation around window . 3rd room had sofa bed & feather pillows (allergic). Sofa bed particularly bad & husband in pain for next 3 days.

Central location. Value for money. Very good facilities in room. Staff excellent.

Breakfast could have had more fresh fruit and availability of fried eggs.

Location and Breakfast

The location

The pillows were not good and the breakfast was not wot it culd have been

Great location and room was fab. Very helpful staff. Breakfast was a lovely surprise- plenty to chose from and something for all diets. Late check out was very welcome!

Great location. Clean and comfortable room

Milý vstřícný personál s ochotou problémy řešit

Hluk z diskotéky každou noc v jedné části hotelu

great location, rooms are spacious. the breakfast included was a better range than expected both hot and cold along with a waffle maker!

the music coming from the Mile Castle was so loud! thumping until 2am when they closed. not sure if because our room was facing toward it but it wasn’t double glazed windows. really let our stay down. we got in after 12am so didn’t want to complain and switch rooms at that time, we just waited it out.

I love the reception staff they were absolutely flawlessly attentive The establishment had a clean and neutral colour scheme. I would highly recommend

From when we first walked through the door to when we left, we were greeted with warm friendly staff. Nothing was a problem. Very knowledgeable of the area which was greatly appreciated. Evey member of staff said hello with a smile.

The only negative was the rain, but the staff gave us umbrellas.