Чистота, красивый вид из окна, вежливый персонал

Приехали встретить Новый год, бронировали ужин в ресторане, по приезду огорчило то, что мест не оказалось, пришлось встречать новый год в номере. В качестве извинения был предложен ужин комплементарно, но к сожалению блюдо принесли полусырое, хотя мы просили полной прожарки, из-за того, что доча поела полусырое мясо, пропал аппетит, легли голодные. В общем праздник был испорчен. Заплатили за одну ночь немалые деньги, но удовольствия не дождались

روعه من كل النواحي الموقع النظافة والموظفين

البانيوم لم يكن يعمل

Все понравилось! Расположение супер прям в центре города!

Property, location, staff, food, ambiance

Really nothing

Очень уютно и чисто

Не возможность продлить прибываете на половину суток !

Pretty much everything until the hair dryer got caught on fire

While everything was great, the blow dryer got caught on fire as I was drying my child’s hair and the fire started. The fire alarms never went off and the sockets kept working, although the dryer was in flames - that is a standard safety measure. I believe that the hotel of this level should have undergone all of the safety checks; however, it certainly does not feel so. In addition, the kettle in my room gave horrible metal flavour and we couldn’t have tea. Overall, cheap, old and overused kettles and hair dryers at the hotel are not being replaced in a timely manner, possessing serious harm for the health of the guests, on top of the fire alarms malfunction/ non- existence.

локация

The Ritz-Carlton was elegant and modern as expected. The team was available and very helpful for needs around the clock! The restaurant Ozen has a great menu, a great Ambiente at the bag and a very nice terrace! The breakfast and so the coffee was just great at the 3rd floor!

The breakfast in the executive lounge is by far not as good as on 3rd floor!

Good morning, At the reception was requested amount a lot higher than confirmed amount to be paid in booking.com Could you please clarify this incident