Quiet and intimate , guests were cool.

One staff member was particularly nationalistic. Spanish is not my first language. I did not expect the staff member to speak English. However, I did expect a willingness to accommodate a non-native speaker. I always approached the staff member with my translation application. The staff member refused to use it. She would respond in Spanish only, despite several responses of 'No entiendo." Issues that I saw get resolved between this staff member and native Spanish speakers differed greatly than my own interactions.For instance, I broke my bracelet indicating I was a hotel guest. I saw those same staff member replace Spanish-speaking guests' bracelets immediately. However, when ot happened to me, it took approximately 40 minutes to resolve, and only because a guest who spoke English and Spanish intervened. I think San Luis Place is an excellent place for native speakers. For English speakers, specifically Americans, I would stay away. The one nationalistic staff member ruins the rating. Including her, I would give San Luis Place, 0.5/5 stars. Excluding my interactions with her, I would give 4.5/5. The one staff member was very anti-English, as seems to be the norm for the Colombian attitude towards the native English population they have colonized since 1970. Of you are a native Spanish speaker, San Luis Place is for you. If you speak English, and specifically if you are American, stay somewhere else that is more friendly to foreigners, because San Luis Place is not for you. With all of that said, I will say, despite the staff, the other guests were absolutely lovely. They were mostly from Chile and Argentina, and some of them have become dear friends. The guests were super cool. The staff, except for one, were too; however, that one staff member is enough reasons for Americans to take their business elsewhere.

Room size

Surroundings scraffy, infrastructure very poor, beach not existent.

The hotel was cheap and didn’t have many facilities but we were able to use the sunbeds etc at a sister hotel 10 minutes walk away

Our room wasn’t cleaned and made up on our first day but I complained and the young receptionist came and serviced the room herself straight away

San Luis place is 5 min walking from a beautiful beach. The area is quite and the staff super nice and helpful. Perfect balance between price and quality.

Internet is not working properly in the room but only in the reception area.

The room

The laud noise every night due to sound boxes by the poll

Great location and really liked how we could walk down the road to the sister hotel and use the beach there. Hotel was very clean and all the staff were lovely! Great breakfast too

La vista

La dificultad de transporte

5 m to the see

It was more secluded from the downtown area

What we were sold in pictures isn’t what we got view wise. It seems very unorganized and short staffed.

The hotel forms part of a hotel chain on the island, so we used to go to the beach 5 minutes walking distance to the hotel Reina del mar, which forms part of the hotel chain, this beach was the most beautiful beach I have seen on the whole island. Also, the small beach where the hotel was located on was nice and comfortable, but this beach was more for the morning or night swim, I would not recommned the whole day staying. I really like the room with the view of the sea (the rest of the rooms are pretty poor). Despite some problems, the breakfasts were tasty and there were options for vegetarians as well.

The noise! From the both side of the hotel, there were huge speakers playing music whole day from the morning till the night (till 22:00 p.m.!). It was terrible, I wouldn't recommend this place to someone whe is looking for a calm and quiet place. That's why the whole day staying on the beach of the hotel was not possible, the loud music gave us headache. Also, the surrounding of the hotel is ugly - ruins of houses and trash (but this kind of garbage is in the whole island, if you go to San Andrés, don't expect much of the island as itself, you go there for the beaches).

poor wifi

Clean

Small and bad neighborhoods

nothing to like to be honest. oh, yeah, the pictures of the hotel were nice!!

wholly misleading pictures. the place is tacky, dirty, very small room, bad smell everywhere (humidity helped that), horrible breakfast, "ocean view" useless, filthy beach in front of room, extremely tiny bathroom, garbage all around the area surrounding the hotel, literally nothing nearby, you have to go elsewhere for beach and downtown for food and drinks in the evening. on top of the above, room would not get totally dark due to bad blinds..and there were lights going on and off for hours (had to ask for someone to switch them off, did it a few hours later!!) hard to sleep.