Great location

We were in twin room and it was very cold . Heating did not work . We were moved to another room with sofa bed which was extremely uncomfortable . I was then given a complimentary separate room to my son .

Very nice and clean. Good facilities. Good size room

Paying for parking if a guest

Very welcoming and lovely bar and restaurant areas.

Pool areas a little tired.

Pancake machine! Hotel reception was a lovely place to socialise.

Bathrooms and pool/spa could have been cleaner, better maintained and more modern.

I paid 195 for one night with breakfast, the room was poor, dull, cold , bed was lumpy and pillows were horrific. Not a comfortable room for what we paid

Rooms could be better

Decent breakfast

Had to call reception to deal with noisy guests outside my room - woken up by cleaning staff in the morning. Then had my breakfast cleared away while in the middle of eating it!

I’m righting to tell you I’m not happy I’m staying here because I have relative In intensive care hospital in Guildford the room stinks it’s dirty the air condition in the room keap me awake all night iv come down to reception for a refund and they said I have to get in touch with u first there staff was very ignorant the reason I chose hotel it’s a crossed the road from the hospital no sleep all night

Nothing staff and hotel rubbish stinks

Swimming pool

Cleanliness and service

The food

It was dirty and the fitness centre was disgusting.

Breakfast; common areas; Christmas decorations

Rooms fairly basic (but reflected in price)

Fabulous staff. Lovely bar. Very nice room with comfortable bed

The Ladies Room the next morning was in a grim state.

Service and food were good. As well as cleanliness

Bathrooms very old need to refurbish and add elevators

Some staff very pleasant.

Rooms very tired; no help with luggage; allocation of room poor experience. Function room meal average.

Good location close to Guildford. Kettle with tea and coffee in the room. Comfy beds and good breakfast.

Bathrooms are tired and old. No minibar. Expensive for what you get, (but try and find better in the area...)

Room and bathroom were very clean. Bed was comfortable.

Check in staff were totally useless. Did not communicate well and just looked at computer under the desk. Did not explain car parking charges which left us paying £10 for one night instead of £5. Management in the morning were no better and probably even worse at understanding our previous nights issues.

Breakfast was good, but same items all 5 days.

Breakfast was good. We requested for twin beds instead of a double bed and immediately, a sofa was converted to a bed even before we reached the room. Manager was exceptional.

No power plug points next to the bed. Also, bathroom flush was not working

Οι κοινόχρηστοι χώροι ανακαινισμένοι. Η τοποθεσία δίπλα σε μεγάλο Tesco , που παραμένει ανοιχτό μέχρι αργά και γενικά δίπλα στο πανεπιστήμιο του Surrey

Οι κοινόχρηστοι χώροι ανακαινισμένοι. Οι διάδρομοι προς τα δωμάτια με παλιά βρώμικη μοκέτα, όπως επίσης και μέσα στα δωμάτια βρώμικες ταπετσαρίες στα έπιπλα. Τα μπάνια παλιά, με σκουριές.

It was not as good as it used to be a few years ago.The continental breakfast was very poor. The English breakfast was not as good as it used to be.

More choices at breakfast.

Location

No safe or fridge in the room… drab bathroom

Staff very helpful. Excellent customer service.

A bit far away from the city centre.

The bed making proved to be very uncomfortable - the duvet was used like a sheet. Parking arrangements - Reception made me aware at check-in that I had to pay for parking using a machine outside but that if I had booked direct with the hotel I would not need to have paid - I hate booking companies because I want to deal with hotels direct. Insult to injury the touch sensitive parking machine was not !

Breakfast Comfy bed Large room Bright and airy reception, bar and dining area Friendly efficient staff

Extractor fan broken in bathroom, black mould, bit of a smell

+Good breakfast +Swimming pool and SPA +Dinner included +Hospitality +Overall good

- Not much, perhaps the bed, but we have a high standard

Stayed here often. Usually good value for money. On this occasion room and services seem to have gone down hill. Great bar/restaurant with great staff

Check in poor. Offered a dark view less room and had to change. Parking used to be free but was informed that now only applies to direct bookings. A charge is now levied for parking if you book via booking.com. Room cleaning was bit hit and miss. Overall facilities and rooms deteriorated and no longer value for money. Used to automatically book here for regular visits to Guildford, but will shop around more next time.

Comfortable,clean and the staff are amazing

Everything was just perfect

F&B, location, attentive staff

Nothing