The breakfast was very good

The location is very poor. It is right next door to Swansea’s train station so very noisy, the car park is shared with train station and does not feel safe. Rooms were of very poor quality lacking basic facilities. The pictures advertising the hotel are very misleading.

I loved the spa bath and how big and comfy the bed was! Staff were always friendly and if we asked for anything nothing was too much.

The bathroom sometimes smelt like sewage. Buttons were missing off the light switches on the wall. I’m someone who loves to have AC and was thrilled when the room had AC… The problem was that there was no remote control for it, I spent every night trying to figure out how to change the mode on the AC, it wasn’t doable. It was on heating mode constantly but on the lowest setting possible. In some ways it was nice, in other ways I woke up sweating and sticking to the bed sheets. Other than that it wasn’t a bad stay, but I would recommend getting better tvs with Netflix available, my stay cost a total of £501 for 3 nights, it was good and it had its luxury vibe to it. But I’ve stayed in other places for a cheaper price with better tv and ac options. I would love to stay here again but maybe if there has been improvements made. The walls are also quite thin so you will hear doors closing and people talking, walking around etc. the toilet seat was also wobbly and broken so that might need replacing. But other than that it’s still a lovely hotel.

Friendly staff Clean comfy bed Value go to money

The area was very depressed The hotel and the room smelt strongly of cleaning products The whole hotel was tired

the bar and location

deco lights not working house keeping waking us up at 9am bed sheets badly fitted mould in shower rusty towel stand toilet paper holder loose this is not an exhaustive list

Location - next to station especially. Food was good and bar food was good value too Staff were very pleasant and helpful.

Room didn’t have opening windows (at front of building) smelled damp/musty and aircon unit was extremely noisy, which made for a hot stuffy night.

The location was suitable for my needs.

The room was very hot

Excellent value for money. Staff very friendly.

Hotel lovely, staff really friendly and helpful. Brilliant location right next to train station. Room really nice, extremely clean, bed very comfortable. Food great. Price very reasonable

No negatives whatsoever. Couldn't fault the hotel at all. Will definitely go back in the future