Nice, large rooms with a big walk in shower! Coffee machine and fridge were available in the room. Beds are really comfy! I had a small balcony on which I could enjoy the first morning coffee

Staff can be more enthusiastic and friendly. At the other side of the street is another shopping center with different restaurants, otherwise nothing in the neighborhood, a car is needed to get to Haifa downtown or beach

The hotel is well designed, location is very good, big business center, and big place for buisness work equiped with coffee chairs and tables. nice balcony

very clean. great staff.

a little hard to find.

The hotel was in a comfortable location for my needs but that was the only good thing

I sent an email 2 days before arriving and informed the hotel about my arriving time (at the check in time as the hotel advertised and obliged to16:00 Saturday). No body from the hotel answered to my request and when I arrived at 16:00 my room wasn’t ready. In fact, they couldn’t even estimate how long it will even take so I was waiting in the lobby (not even a cup of water was offered to me) and no manager was present at the hotel. One hour and 15 minutes after check in time I got the room and I asked for a manager to contact me. Until this day the manager Dafna who I messaged everything while I was waiting in the lobby NEVER apologized and never offered any compensation for this all inconvenience- a special when I wasn’t asking anything I didn’t pay for and emailed 2 days before about. I understand that mistakes can happen but ignoring the guest time after time and disrespecting their money and time it’s something no one should experience while paying and expecting to be feeling like a guest. I do not recommend this hotel. Unprofessional with being ready and very unprofessional and bad service with fixing things and guests relation when they mess up. Very frustrating and disrespectful behavior towards guests.

The room was very comfortable.

No directions on how to work the TV and no one who could explain. The coffee maker in the lounge was not working and when we asked for help we were told it was “resting” and would be restarted but it never was restarted. The hot water in the hot and cold taps in the lounge did not work either!

Friendly staff, clean and comfortable beds.

Very simple and a bit shabby. Not great value for money.

clean

location and bare bones

The staff was very friendly and the facility was beautiful. There are two great restaurants in the mall right outside of the lobby. I would definitely recommend it to a friend.

The room needed repainting and a few adjustments, but it did not affect my stay. The main entrance is inside a mall. So after the mall's closing hour, you need to get in through an elevator in the parking lot (that would be around 10 pm.)