spacious room helpful staff

restaurant was closed pool was not working

Nothing. Worst behavior by staff.

wifi was not working, staff didn’t even come to attend. Worst reception experience by male staffs. No glass or tea bags in the room. There was only one plug point in the room. The worst experience. Pls don’t book this hotel.

The room and bathroom were recently renewed, really good looking. Note: not all rooms are renewed, the hotel still have the old ones. Room and bathroom were clean. Tea filter, water. Spacy parking place.

The receptionists -though were helpful- spoke no English. The building is worn down. They do not have many of the services they claim to have: no daily cleaning, no airport shuttle (see below), swimming pool did not operate, wifi is terribly unreliable, once I even had to change floor as a remedy, at other time one of the londiners shared his mobile wifi in the reception area for an urgent mail. Really unprofessional. I asked airport transfer twice. At first the receptionist turned me to one of the londiners, who offered his friend to take me to the airport. The guy did not show up at all. Next another receptionist acknowledged the request (though I was not sure that he fully understood the request because used Google translator), for price he said three 2.5 times of the normal taxi price. He did not even noted down the request. I suspected that it was a same fishy private business as the first attempt, so finally I did not use their "service".

Room size, breakfast, cleanliness, location, free parking!

Had to breakfast in room, staff english could have been better, facilities (pool, gym) need to be renovated.

The location was good, as it was near to the main SAPCO bus station, as well as walking distance to the old area of Al Balad. Staff were very helpful and polite and did their best to sort out our issues (not enough towels, tv signal not working, not enough cups for tea, etc), as quickly as they could. The hotel felt very quiet, which was possibly why the facilities were not all in action.

The room was grubby in places and had not been cleaned properly. The bathroom was unclean and there was some faeces on the floor in the shower. I had to clean it myself to make it a bit better. There was damage to the desk unit, which needed repairing. The pool was out of action as it was empty and being repaired. The gym facilities did not look to be in use at all. There was an extra tax added to the bill, which was not expected or shown on the booking.

Nothing at all.

the room was very old not like the pictures at all. Bugs were on the bed, and cockroaches in the floor. we wanted to cancel, but they refused. we left immediately without a refund.

Location offer advantage if you go to Makkah and the industrial cities

They were not cleaning everyday, issues on lift, the facility used to be a fantastic hotel and now over consumed

The room was spacious and clean, and the beds were comfortable. I loved the look of the bathroom.

We had to ask multiple times for towels. The water in the shower was cold.

The value for money is Good. But I expected better from a hotel I knew from the old days. SPA and GYM are not operational. Room cleaning only when you ask them to come. No buffet breakfast.

Non availability of the buffet breakfast and non operational SPA

no thing

it is the worst hotel I have ever stayed no hot water not clean bad smell in the lobby elevator is too old and not working good slide door is not working good I have asked them for hot water they said they have small heater they have very old rooms and some of them are reinnovated I did not recommend to stay in this hotel even for feee