Food in the restaurant was exceptional. Spa was lovely.

Beds were a little bouncy so everytime one of us turned over, the other one woke up

The staff were great, friendly and helpful. Enjoyed the thermal pool and swimming pool area.

Would be nice if possible to be able to sit in the pool area with drinks.

The court yard rooms were really nice.

Shower water was splash outside out-of-the-way floor. Wonder soap holder.

The executive cottage was huge,, the bed fantastic,,, just great

I liked everything

The spa was surprisingly very good! The staff was so kind, the food in the restaurant was very nice as well!

You can hear the people walking in the room upstairs like they would have walk in your room. This is not very good when you are on holiday and you would like to sleep a bit more.

Surroundings

White Mold all over curtains in room. Notified reception and duty manager. Nothing done about it.

Excellent setting & great staff

Bathroom needs some cleaning up TLC Restaurant very expensive

Pretty quiet away from noise and motorways. Restaurant was nice and spa was decent.

Rooms rather dated. I understand the feel of the place but it could do with some modernization especially for the price.

Picturesque. Staff. Size of room.

Having to book to go in the spa and pool.

Quiet and relaxing

Nothing

Most everything

One of the rooms we booked had obviously been previously occupied by a smoker. It had that smell.

We were a family group of 12 celebrating a birthday all had room /Breakfast & evening meal half of us booked the pool/Spa, liked that the Hotel is Dog friendly too. Staff were all friendly/Helpful & Reception very efficient.

We were moved from 2 different seating areas throughout the day/Evening as we were advised the area had been pre-booked or reserved, even though there were no notices of this when we 1st sat down (in the lounge area for Eg during the afternoon) Even though we were eating Lunch at the time, we were told that we would need to vacate in approx one hour as it was reserved from that time. Then in the evening inside the on-site pub ? we had all just got a drinks & sat in an area suitable for us to be seated all together, only to be told 15 minuets later that we would have to move to the other side of the Pub as the area we were in was reserved. I understand that this happens, but it would be more user friendly if when an area is reserved, you could put up a notice advising of this, rather than allowing people to get comfortable & then move them. Did not spoil our stay which was lovely, just a little annoyed that it happened twice in one day.

Every thing

Nothing

I am Allergic to dust there was lots of dust in room Iv got pictures and rash I came out in Iv had no reply of hotel

Clean room

nice place to stay and relax

food is really bad, they got couple of restaurants but i dont recomend anyone to eat there Paid £40 for 2 adults 2 kids for breakfast, was nothing delicious , we was waiting for coffee to long, on the end they brought us English breakfast which was not delicious at all bar and drinks was ok The next day we went for dinner, same experience 11 adults 11 kids same story, anything we ordered nothing was delicious, and we paid £550 Nice place to stay but dont eat there

very helpful and approachable staff. Hotel and spa were very clean and had good facilities.

Indoor pool

No hot water in room

The village was very nicely done and the spa facilities are great. Comfortable clean rooms

Inconsistency in the rooms. We travelled in 2 groups. 1 group had robes slippers and chocolates on the pillow the other didnt get any of these. The rooms decor seem a little dated although they are nice.

The hotel and the surroundings

The spa

Room was clean, spacious and comfortable. The staff were helpful, they even brought me a fan at 3am because the room was very warm. I really enjoyed the spa facilities, all the facilities were available to be used.

The room got very warm at night and because our room was on the 2nd floor the window couldn't be opened more than 2 inches this could be improved if the room had air con or a fan already inside. Also booking a time slot for spa access just made it a concern that we wouldn't be able to enjoy the facilities on offer within 50 minutes

Spa etc and room

Food menu and cost, not much selection