beautiful well located property with staff that was eager to please! delightful!

a little noisy but right in town center

the staff were very friendly and helpful. the hotel is beautiful and in a great location.

Unbeatable location

They should improve the wifi

excellent location in the historical center

immaculately restored colonial building with original furniture and replicated soft-goods that were beautiful

hummm, that I couldn’t stay longer.

The hotel had a lovely oldschool vibe to it. The restaurant is nice and has good food.

The shower didn’t work properly - the water was either very hot or very cold. We found a pin on the floor. Luckily we haven’t stepped on it barefoot, but… The cleaning person left a dirty cleaning cloth in our room, which did not inspire confidence in the cleanliness of the room overall. The hotel heavily overcharges for the airport pick up (taxi is 3 USD, we paid 16 USD from the hotel)

the location, is close to the main attractions, the staff assistance outstanding!! and the hotel itself .. beautiful place!!!

the noise, I couldn’t sleep the first night, the second night I used my headphones to be able to sleep. the hotel room doesn’t have a fan or an ac, these items helps with the noise outside. we heard everything happening around our room.

Amazing hotel. Very stylish with lots of character in a very central location just 2 minutes walk from the main square. Incredibly friendly staff who went out of their way to help. Great breakfast. Recommended a fantastic guide to take us round - Pedro from Best Experience Ecuador

Initially given very small room but changed it when asked to a really nice one

everything was perfect the restaurant is excellent

This hotel is amazing!!! Looks like a palace. I loved every thing about it. Its all the ditails... i recommend!!! The staff is very nice and they understand and talk english 🙂 the brekfest was the best we had in ecuador (so far). Its in the middle of the beutidule city.

Great location, a beautiful setting, good bed and free parking.

The room in general, we were put in a corner room on the ground floor so had no privacy. The hotel needs to do more to sound proof the kitchen area: they were really noisy and we could hear them throwing with things from our room. Laundry service is seriously overpriced: 10 USD to wash 1 shirt, 1,5 USD per pair of socks,... Crazy prices, especially for Ecuador. Don't take the Eggs Benedict for breakfast, they can't make hollandaise sauce, it was just butter.

The hotel is located in one of the old colonial buildings in Cuenca and the setting is beautiful. The inner courtyard is really nice. The room was spacious and comfortable. The staff were also extremely helpful and available at all times.

The bathroom felt a bit outdated and it was a bit noisy from the street outside.

- Perfect location in the city center - Parking available for free close to the hotel - Historical building with a charm, well maintained, pleasant interior and decoration - Comfortable bed - Good shower with really hot water, very clean - Very nice breakfast - Friendly and helpful staff

Everything was good

Loved the location, charm, comfort, staff., services, breakfast and value.

nothing really. only minor thing I would say is dinner was good but not great for the price.

Didn’t like the breakfast menu so much, only 3 options to choose from

quality, cleanliness, location

The hotel is in a beautiful historic building with a colonial inner courtyard. The staff is generally friendly and willing to help. My room was spotless, and the L’Occitane amenities were great.

The quality of the staff seemed uneven and inconsistent. Everyone was nice and willing to help, but some people at reception seemed less knowledgeable. The wait staff was also inconsistent, very kind, but also not sure footed - they weren’t especially flexible, and some were a bit pushy.