The heater does not really heats.

Wonderful stay, the room is big and the viwes from both side was amazing. Loved the brekfest.

The view from the window, the dinner.

Breakfast wasn't as good. Even with 2 heaters inside the room it was pretty cold

The view was wonderful, and everyone was so helpful. Relaxing and beautiful. Also, the spa was great.

The location was great, with an amazing view over the crater! The room is very spacious. The bathroom has a bidet

Location, room size

Paid for rom with a view got given a room on ground floor with a tree to look at. Asked to go to a higher floor to actually get a view and they charged me more. Check in was rude. Seemed to be one person handling restaurant and check in, so it took ages. Then when he went back to get keys for the higher room he disappeared for twenty minutes leaving me waiting. I eventually found him waiting on tables again. Considering it was also raining and I was wet through, I really didn;'t want to be shuttling to and from trying to get a key for a room. Really awful service (and totally humorless).

LOCATION! AMAZING SPA!

i loved the window to view the crater. They upgraded me for $10. We really enjoyed the quality of the food served. Overall the room was very accommodating. The staff was very friendly and helpful.

Well, what can I say, I was surprised I had altitude sickness the next day. I check the difference between Quito and El Crater and it was similar to the altitude of Cusco. Anyway, we had some problems with the hot water. It finally started working though 10 minutes later.

The size of the room with its own lounge and the view to the crater from bed. Simple but elegant decoration. Excellent bed size and comfort. Service staff was very attentive.

Cashier staff very rude and arrogant. Drinking wine with their friends and didn't even bother to ask us if we were ok or needed water at least. At check out, overcharged us saying that we stayed in a better room than booked and were barked at for asking why and declining to pay extra. We were never asked if we wanted that room despite the higher price. Although hotel wasn't fully booked. They could have simply honoured the original rate or ask before letting us sleep in the allegedly more expensive room.

- the view from the room - superior rooms very big and confortable - amazing spa

- the restaurant was a bit expensive for the food they offered

The view to the crater of the Pululahua volcano is simply wonderful! Few places in the world can boast of such a spectacular location.. just breathtaking!

The personnel in the front desk seems to be distracted, not always ready to help you

Perfect place and room

Shower didnt get hot enough sometimes

The Hotel is amazing and the Spa attached to the hotel is the best there is in Ecuador. The staff are extremely friendly and professional. The restaurant is also great with great food and awesome views

Nothing

The spa was incredible. The breakfast, lunch and dinner were all awesome and the rooms were very cosy with great views