This was a nice hotel for us in a great location next to plaza del sol. We had a little balcony over looking the Courtyard heading into plaza del sol which was nice. Bathroom was clean. Overall it was a good value and staff were helpful with whatever we needed. They also have an outdoor caffè.

It was definitely nousy at night. Madrid does not sleep. But i was actually fine with that as I'm from a city myself so it's like white noise for me. But if you aren't it could be annoying.

Location and the room

I was not aware that one of the nights was not paid for. The hotel staff stressed me out during my vacation because there’s no proper communication between booking.com and the hotel! It is my 1st time me being in a hotel where the hotel is locked all night and the guest needs to let the front desk every time the guest goes in and out! The staff is rude and hesitant to answer and respond to a guest request, need, question and concern.The breakfast was not included. There is no swimming pool, sauna and jacuzzi. There is no sufficient value for the money!!!

location

bad mattress - very hard beds, not comfortable at all. bad sleep. hotel cafe/restaurant hectic - staff all over the place.

location

beds are awful, mattress hard and uncomfortable - not rested well at all. double suite with both bathroom showers clogged and shower overflowing.

The staff were superfriendly, receptionists, cleaners, restaurant staff...

The temperature in the rooms CAN'T be controlled despite heater is off the room get warmer, is not individual heating/AC, also most of the rooms have an space between the floor and the door and you can hear everything from the corridor, and the walls are very thin, you can hear the people from other rooms chatting.

amazing location and very good and courteous staff.

there is nothing which you don’t like about this property

Location was excellent

Hair dryer was broken

I know it sounds trivial, but the shower was excellent! Also the room had a good clothes cupboard, and a small fridge, and a decent bed. The location was very convenient, if noisy during the day - when we weren't there that much anyway. In these two days we ran around town with our niece, so we didn't even have our usual afternoon siesta :) And the staff took care of our two requests - one, for checking out an hour late before heading to the airport, and two, for ordering us a taxi.

We always appreciate an electric kettle in the room, but, as in most places where they'd like you to eat breakfast, this was not available. We drink neither tea nor coffee and a kettle allows us to fix our own hot drink; it's not that we're too cheap to buy a drink on-site! Other than that, the hotel is exactly what we expected though not the kind of small place that we usually choose. In this case we needed a central location with good facilities for our last days in Madrid which included Fiesta de la Hispanidad, and that's what the Hotel Europa provided - along with a string of tour groups marching in and out.

staff very friendly and helpful

The restaurant in the morning (inside seating) was convenient for just coffee/tea and pastry/toast, and very reasonably priced.

The breakfast buffet for 13 euro a person was not good value. The food was not fresh, and the selection was not great. It also was not kept restocked. At 9:00 there was only the remainder of some eggs and it wasn’t hot, nor was the yogurt kept pastry selection also was very limited.

the location is perfect, it wasn’t noisy to be in the middle of everything! staff was friendly and helpful.

not too many outlets to charge your phone and we had a handicap room where the water from the shower was all over the bathroom when we shower

The hotel location is excellent! The hotel staff is kind and very helpful. We were with a baby and they helped us a lot. Clean and tidy hotel.

Everything was great

Location and cuteness.

construction outside.