Spacious rooms and convenient location if you are visiting both sides of Iguazu falls.

Rooms nice but due for a refresh. Hotel used by coach parties so sometimes huge queues for breakfast or dinner.

The facilities, thé swimming pool

The staff in the restaurants, pool and cleaning was friendly and helpful. But as the most of the guests, we generally contact the reception staff and we didn’t find the them very friendly. They do their job and they smile but we found them quite antipathetic and they left the impression: you come, you pay and you go away. We didn’t feel like the guests but like the source of income. It’s not the approach we are used to in Switzerland, Europe and in the rest of Argentina where we have spent the vacation. Actually it should be the first time we felt so uncomfortable. For example once I asked to book a taxy to the waterfalls and the girl at the reception of your hotel took me directly to your tourist agency.. And it wasn’t a proposal from her (like: would you wish to see an excursion with our agency?), she just said: please come with me to the travel agency.  I just wanted a taxy, no need to sell me other services. It cannot be done in this way. One can advise, recommend, ask but not send us to the agency when we just wanted a car. When I refused, she still called us a car from the agency. I said: no please, just a normal taxy, not the hotel one. She answered: ok, I have called you a taxy from a regular taxy service in Iguazu. But it was the car from the hotel. I understand that for you it’s most advantageous to sell the hotel services and I do not mind to pay a supplement, especially that your taxy was new, clean, comfortable and with a good driver. But why lie? She could have explained that it was more comfortable, easy and safe for us and that she would still recommend your car. We would have even thanked her and agreed to the arguments. She cannot just lie! I don’t understand why taking the guests for the fools. Maybe I had to make to her a remark myself immediately but I don’t think it’s up to me to tell her how to work, HR exists for this purpose.

during our stay, the door card system was down so we did not have our own door cards and had to ask at the front desk every time we needed access to our room. we also paid for three people but were only provided towels and robes for two. I asked for a partial refund but was not given one.

big rooms

old. need to renovation

sauna, casino

the hotel is very old and managers are cheating at the reception, the man who checked us in tried to deceive us with money and tried to charge us a much larger amount than in the booking, there are no slippers in the room, there is no hot water in the sink, it’s tedious to ask for a dental Toothbrush on a call…. finally not very good stay

Comfortable, food was great. Staff was very helpful and we were usually able to find someone who understood English. Our Spanish needs more work, but managed ok.

Our room had a loud motor sound coming from close proximity at night which made it hard to sleep.

Staff was simply amazing. Very very kind and responsive. Everything was 100% clean and maintained very well.

Everything was perfect.

We had a fantastic 5 day stay. The kids club is amazing!!

Bed and pillows were too soft for my liking and the shower leaked water but these were minor things!

While the rooms were a little outdated, they were clean and comfortable.

It felt like a tourist trap. At every turn, the hotel was looking for an opportunity to take your money. While the free buffet breakfast was a nice touch, the food tasted dry. Other than the fruit, I couldn’t find one option that was enjoyable to eat. The casino does not regularly host poker tables which disappointed my husband and we wouldn’t recommend playing blackjack there either. You are trapped at the hotel and forced to spend all your money there.

EVERYTHING! The room was beautiful with elegant furniture . The Grill restaurant ( where we ate every night ) had wonderful organic vegis and meat. Service all around from waiters to drivers excellent. Wish we could stay longer. Prices were very low for such service. Forget about the overpriced Belmond when you come to the FAlls. Stay here😀what

What can i say. Liked everything and if you checked my other reviews this is not easy to get from me

The beautiful pools were soo comfortable. The bathroom was luxurious, from the soaking tub, to the fixtures, separate bidet and toiletries. The breakfast buffet had many options for a variety of tastes, including eggs, fresh fruit, cheeses, and many breads. There was a gluten free table with lots of options there too. The staff was very helpful and friendly. There were a few outlets in the room that accepted North American chargers. Dinner was delicious as well. There’s not a lot in walking distance, but the hotel is right on the street that takes you to the Brazilian border. We walked it in about forty minutes. If we ever go back to Iguazú, I hope to stay at this hotel again.

They did not sell postage stamps at their gift shop.