Lovely location and grounds were more like that of a 5 star country retreat. The check in staff were really helpful and friendly. The room was lovely and warm. Bedding was really well laundered and bright white. Lots of thought had gone into making you feel welcome and well catered for.

The room was a little on the small side and no towels were provided, so make sure you take one, otherwise like us you will be using a T-shirt. The entrance needs a bit of attention.

Stunning real castle in a magnificent scenery .

Value for money

There is no complaints from us

Staff, location , near to Alton Towers. Reminded me of my Youth when I was a Backpacker

The rediculous auto light and fan in the room. was in for upto 20 mins after you used the bathroom not great when you have children and trying to sleep Also defused the object of trying to save energy.

Great food, location and communal spaces

Room was hot with re ent weather and small fan didn't make much difference

Everything

The staff were very welcoming, amazing setting and the rooms were comfortable with great facilities. Breakfast was lovely.

It will be lovely when the youth hostel is able to do evening meals again.

Great location, beautiful building with an old world charm, located in midst of very well maintained gardens. Great for a family weekend. One of my most memorable stays.

Nothing in particular, though a good wifi would have been great.

The location can't be beaten and the room was really comfortable

Would have liked there to be evening meals served

it's a pleasure to stay in this beautiful period mansion. YHA did a good job for keeping the original architecture yet modern and clean. in fact room facilities specially the toilet is very modern which is good. Everything is good apart from...

hotel has no food but breakfast. So if you're starving and wanted to eat a hot meal or even a sandwich before morning they don't have any but chocolate and crisps. The area is beautiful but remote famous for hikers enthusiast. I went to stay for the night after a 35mjle walk and was starving and no food to eat. I asked for sandwich even, nothing. Crisps and tea was what I had. I've never look forward for a breakfast in my life lol. Although you are allowed to bring your own food or groceries (which I didn't know prior to coming) the shops are over an hr away by car. So if you're a walker and don't have a car like me, you'll be walking for a bit. Had I known no food in the hotel, I would have stopped by at shops during my 35mjle walk lol. No pubs around or a place to eat. Well, there is but an hr away by car and closes at 8pm. No Deliveroo in the area even or any takeaway. Unless there's 10 of you, you can probably convince restaurants in Ashbourne to deliver it to you otherwise, They don't do delivery given how far and remote is the place plus it's VERY dark in the evening. The place could do some street lights lol .No network in the area so you can't use your phone, they have a very weak wifi through the cloud but it's too weak given how massive is the place) I didn't mind not having internet until my last day. I needed a map to walk back to Ashbourne to catch my bus to derby nada😆 I guessed my way back and the old good asking people around (not much people around too) hotel could've helped me with a map but the receptionist was also the server. He was too occupied to help me, he did give me direction verbally but as someone who's never been in the area. I've no idea what he was talking about. Also they have a very old coin operated telephone that you can use but the phone eats 50p per second lol. no joke.

What a stunning location, beautiful. It is a little more expensive than some YHA places but when you consider where you are and get the timing right to get a room to yourself is a real piece of luck and well worth it.

The furniture in the shared lounge could do with some attention, the upholstery is taped together, tired and shabby and detracts from the otherwise incredible building.

Wonderful location, beautiful building and grounds. Facilities were good - giving the option of self-catering as well as a meals to order. Rooms are pretty basic but clean and exactly what you would expect for YHA.

I had no phone signal or wi-go during my stay - I actually quite enjoyed this but I can how this may be difficult

the bathroom was super clean!

games area could be more lively!

Me and my family really love staying in ilam hall but we have room with windows going out on oil tank and room was smell of oil so we have to move and change room , likely reception have last room to swapped. Staff was vey helpful and fixed are problem. Thank you

The nature around the place

The bathroom wasn't connected

Location and building is amazing Other guests contribute to a friendly and pleasant atmosphere Clean and comfy beds.

Some Staff have a slight attitude problem. Was ringing the bell on front desk for 30 mins to find someone hiding away in the office. For some reason the expectations of customer service are very much lower than in other forms of accommodation. Games in need of replacing, table football broken, ping pong table and bats totally worn out etc.

location is great, lovely surroundings. They have a well equipped self-catering kitchen if you want to cook your own food or a menu if you prefer to order from them. Nice big halls to chill out and simple but comfortable rooms.

Beautiful building in a fabulous setting. Staff were very friendly and attentive. Reasonably priced drinks in the bar and food in the dining room was nice. The property was very warm which was welcome given the freezing weather during our stay. Nice to see a mixture of groups using the property including young families, walkers, cyclists, and friend groups. Good facilities, did’t want for anything.

There are a few leaks which could do with fixing as I got wet socks in one of the corridors and unfortunately there was a rather bad smell in the same corridor (it is a very old house though so I appreciate that it probably takes a lot of maintenance). Our bedroom was far too warm when we arrived, so much so we needed to turn off the radiator and open the window to make it bearable to sleep in.

Check in and food

parking