stylish , it’s the Dorchester

bed too soft

the rooms are old style , very small - old bath . Internet is not working well . The value for the price is not good . the hotel is very far from center

the staff

We stayed one night before our holiday to Tuscany and then returned for 2 nights at the end of our trip. The customer service was exceptional. We were upgraded to a suite, they had a bottle of champagne and dessert for us waiting in our room, and the concierge was fabulous.

nothing

comfortable room but very dusty

very dusty and a bit far from town

everything ! a very professional management and a caring staff , I made a mistake on reservation, they adjusted the dates without charging me , I really appreciate this ,,

nothing

Rooms are spacious and very well furnished

Excellent stuff and service. Super beautiful hotel with history. Even the smell of the hotel is fantastic. Fresh flowers everywhere. Loved the breakfast and the cafe in the lobby. Good location. Service to bring you to the city is included in the price.

Old bathrooms are charming, but marble gets yellow after prolonged use, bringing a bit of dirtiness, even if it's not. The shower head was broken.

staff did not tell me there was free shuttle to the duomo even though i asked how to get there. i am 76 years old i i really believe staff did not want me to travel in the limo with the fancy hotel guests who were quite younger than me