La cama y ubicación

El ruido con la habitación de al lado ya que se comunicaba a través de una puerta de dentro de la habitación y se escucha todo.

Breakfast staff and how helpful they were

Curtains didn’t work was too bright, wifi connection was poor

Good location. Quite spacious rooms. Simple, stylish decor in the rooms.

Miserly management. I've stayed in many hotels, it's the first time I ever asked for early check in and they told me there would be a charge for it! If the room is empty and cleaned, why lose goodwill by trying to scrape a few extra dollars? Single glazing on a noisy street.

Great staff, comfortable, bed the room was spacious and clean. Staff made me feel very welcomed. Any issue I had was addressed by staff in a timely manner.

The window of my room lacked weather proofing. And due to rain from a tropical storm the window did leak.

Hotel staff were amazing. Very friendly and welcoming, Great customer service.

Close to the beach and restaurants and stores. I left a pair of glasses at the reception in a black plastic bag

The same breakfast, the bath need some fixing thr toilet bowl slack

Worst experience

Cleanliness and maintenance

The room was okay for the price, the bed was very comfortable and everything seemed clean enough.

The location is not safe, especially at Friday evening, with a lot of people drinking right where the entrance to the hotel is. Also, accessing the hotel is confusing, with the entrance being inside a gallery, and in order to call for the elevator you need to press a button and try to communicate with the lobby in order for them to send it to the lower level. Lastly, there’s always a concentration of vendors at the entrance, trying to sell you things in a very forced way, which is very uncomfortable, but I believe this is a problem of Cartagena not just the hotel.