Frühstück hervorragend, Abendessen ausgezeichnet, Wellnessbereich hervorragend

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Wifi connection could have been better!

This hotel was excellent - with efficient and friendly staff in a great location for hill walking, mountain biking and other sports. I had half pension and the breakfast and evening meal were top notch. The inside of the building was luxurious and the single room or more correctly double room with single occupancy was a good size and with a mini bar.

One should be a little careful about WiFi use as its not secure - a VPN package on your device will solve the issue. But its the only minor fault I could find

Everything was perfect! The room was clean, spacious and cosy, the food was excellent, the staff were super friendly and helpful, the wellness facilities (sauna and swimming pool) were AMAZING, and the free exercise classes and gym facilities were superb. I loved everything about my stay and am already planning to come back!

good food

We travelled with a dog and were treated like second class guests. Several facilities were not accessible with a dog, eg. main breakfast/dining room or complementary afternoon coffee, and we were always seated at a far away corner in the second restaurant right next to the main entrance with several nicer tables available. When we asked to be seated more nicely we were lied to („all other tables reserved“). Breakfast was served for us in an isolated room with no direct access to the buffet. We were also repeatedly talked to with a raised eyebrow „we expected you to arrive earlier but will find a way to still serve you dinner“ (we arrived on time for regular dinner time and did not provide an ETA when booking) or were told that we were not supposed to be at a certain area with our dog after other staff members explicitly granted us access after we explicitly asked because of our dog. We will not visit this place, again.

Staff handled an unfortunate situation (problem with dinner booking) exceptionally well in Restaurant Hirschfänger. The group we traveled with was astounded and staff saved the situation outstandingly well. We have been guests before and will definitely return. Very professional. Thanks for the excellent service.

Pretty from the inside. Enough elevators for it to not get annoying. Very nice gym and pool. Buffet with coffee and drinks and some snacks the whole day. Very very nice staff, almost a bit over the top.

Looks horrible from the outside. Some guests wouldn't accept distancing rules during breakfast and dinner at the buffet; staff tolerated that.