location and staff and clean

had some issue in the bathroom, not addressed

Located near to Southern edge of Plovdiv, Ostrova sits in woodland on the edge of the rowing lake and backed by the Maritsa river, so leisurely walks after meals and in the evenings were a daily treat. Reception staff spoke good English and could not do enough to help during our stay. Room was very spacious, and balcony had lovely view over the lake. Spa was only 10 leva a session and was another relaxing indulgence every couple of days. Restaurant was excellent; with breakfast have 4 options daily to choose from with every one being huge portions. We ate there with family a few evenings during our stay, and the food was consistently first class and very reasonably priced. All in all, a lovely stay in Plovdiv in a quiet, peaceful location, with great staff and fabulous food.

Location was out of town so needed taxis to get into Plovdiv centre to explore, but at only 10 leva a journey it was not expensive. Bathroom was small and shower had a panel missing so the floor got very wet, which made things difficult for my 82 year old father with his mobility issues. A rubber bathmat from my sister-in-law quickly improved the situation, so would maybe be a good option in all bathrooms.

Great location, professional staff. Recommending it for business and leisure.

Comfortable room, good reception. Restaurant on site. Quiet.

Breakfast could be improved.

made very welcome and all the staff were helpful and Melina at reception went the extra mile to help us and give advice she is a true ambassador for her profession What’s more the food was good and good night’s sleep with a excellent rate what more do you want we’ll be back

The suite was spacious, clean and comfortable, with a cot already set up for the baby. It was perfect for traveling with children as we had plenty of space and could sit on the balcony or other end of the room when they were asleep. The staff were all very friendly, restaurant good, with a selection of local and international foods, parking easy and swimming pool was quiet and beautiful! As was the location - close to the centre of Plovdiv, but quiet and surrounded by trees. It's also next to a rowing canal, which makes a nice place to walk (feels safe, even at night). We had a really positive experience.

If the weather is bad they don't open the pool, which was a concern, but in the end it wasn't a problem - it was open the whole time that we were there.

staff was good helpful

there were flies in the room and the towels and linens on the beds were not changed every day

The rooms were modern and comfortable. With the windows closed the noise level was pretty low despite the nearby rock concert. The staff were friendly and always ready to help.

They were letting people not staying in the hotel use the pool, which meant it was overcrowded and there wasn't a comfortable space for the guests.

The beds were comfy and the receptionists were friendly the water nearby is a lovely place to go on a nighttime stroll. They had a happy birthday sign for my boyfriend which was nice

We were advised the restaurant would serve food until 10.30 and the bar open until 11.30. we went just before 10pm and everything was closed and locked up with lights off. Disappointing as there are no restaurants nearby, only another hotel which lukcily served us food. We left 1 day early due to lack of amenities but the receptionist was very sweet and apologetic