Lovely room, excellent shower, all spotlessly clean.

1) We were not told that access was through a pedestrianised zone and street market. We were aware that there was no onsite parking but the nearby parking we were told about was over 500 meters away. 2) when we arrived we were told the hotel was busy because of a big event. What we were NOT told was that it was a Spritz promotional event on the forecourt of the hotel, effectively below our bedroom. Now we like a party as much as anyone else but after a long drive and a further long drive in store we did not relish the loud music being played outside. We were told by the manager that the music would stop at midnight and would be turned down at 10.30pm. Neither happened. We were told that we could not change rooms as the hotel was fully booked. Had we been informed ahead of our arrival that the party was happening we would have accepted it, cancelled our booking and gone elsewhere. 3) Having parked the car and returned to the hotel with our passports as requested the receptionist (who we later discovered was the manager) was talking to a friend on her mobile phone (my Italian isn't good but I can tell the difference between a work and leisure conversation) and ignored us for several minutes before eventually telling us to bring passports back tomorrow! To sum up, it could have been a great stay but ended up being ruined by lack of thought and customer care by the management.

Everything Hotel Facilities Staff location

The room was modern.

The bathroom could have had a better cleaning, there was mold in the shower. The room was way to warm and you cannot control the heating.

The hospitality of the Italians was fabulous.

Awesome place!!

The décor was great and in a central location. The staff were friendly and helpful.

Tea coffee making facilities would have been ideal but luckily I brought my own machine and got what I needed from downstairs.

Hotel location in center of village and hotel Bar including apres ski were very good

Breakfast could improve Hot portion was always cold and uninspiring No fresh vegetables such as tomatoes, cucumber, avocado etc No fresh squeezed juice No english language tv stations at hotel

Breakfast was good but the replenishment of hot food was very slow.