Nothing

I had a confirm booking with Portobelo Beach hotel. When Iin reached the hotel, I saw the hotel was under maintenance and no room was available. We were suggested to another hotel of the same group, there they had one double bed room against my booking of a triple bedded room. From there i was send to Portobelo Convention, where i got a bigger room. Next my observation was Hotel Room charges was 550,000 COP but Booking.com charged me 60% extra.

The location was great and the breakfast was good.

Tiny, uncomfortable rooms, hard beds, slow internet, small terrible television with a few cable channels, not enough blankets, and gives you a hard time if you ask for more, incredibly loud. No windows!!! Feels like a bad dorm room.

The location

The customer service was horrible.

Good breakfast, air acconditioning working and good water supply. Outdoor shower.

The hotel sent us to a different location, the ad showed pool and there were not pool, the bed was not double like was requested (was fixed the second night). Missing towels and blanket on the second night.

Bad customer service beach property

Service

Restaurnt Food was just ok, but the staff were all very nice. The location next to the beach is why you are paying higher rates.

Lots of hair in the room from previous guest or the cleaning crew. Could feel a few spring coils in the bed. Overall, the hotel is old and all furnishing are dated. Probably not enough money being made to do renovations.

Personal muy amable, instalaciones limpias y su deliciosa comida