location

room too small

The location was great, Right on the river. The hotel was clean. Breakfast was good.

I thought I paid for a River view with Castle view. We were in the back of the hotel and had to strain to get a view of river. Unfortunately this set the tone and then I was unhappy with the hotel. My expectations were set too high and then I was disappointed. We did not have a view of the castle which is why I paid more to stay at this hotel. The hotel is in a great location; walkable to everything and if I would have had the room I thought I paid for would have had a magnificent view of the river to include the castle.

Deluxe room was spacious, modern and well maintained. The air conditioning was appreciated. Cochem town centre and its main attractions were only a short walk from the hotel.

We only had a partial view of the river, when the photos and advertising led us to believe the room had an unobscured river view. Outside parking options were limited over the holiday weekend, necessitating additional and unexpected expense to reserve a garage space. The evening menu in the hotel restaurant didn't represent good value for money.

location

nothing

Incredible included breakfast. Top notch.

Good size bedroom and bathroom and lovely view of the Mosel River, town and castle. Restaurant food very good and staff helpful - enjoyed our stay and ideally located to explore the Mosel Valley with the added benefits of being in Cochem.

Very limited parking at hotel 4 spaces in hotel car park and 3 spaces on the road outside of hotel. We had to park off site in a car park for a couple of nights. Not much the hotel can do about this, as other hotels have a similar problem.

Really enjoyed our stay here. We enjoyed sitting on the balcony and taking in the beautiful views of the Mosel river. The be was very comfortable, it was nice having a separate living area from the bedroom. A nice breakfast in the morning.

We didn't like the fact there was a glass door into the toilet from the bedroom. A real lack of privacy. We were signed in by a very nice young man but the ladies at breakfast were not very welcoming.

beautiful

nothing

great room, loved mechanized window shutters, good bike storage, good AC

spotty wifi, breakfast only starts at 0800 (but good), only one card-key for room possible, must prepay at checkin unusual - all explained by unhappy receptionist

we had a large room on the top floor which had a huge amount of storage. Bathroom was enormous even for American standards. Great view of the city and the river from our room. About a 15 minute walk from the train station. Easy walk across the bridge to the main town. The lady in charge of breakfast was awesome. In addition to making sure that everything was replenished she also personally meet us at to go breakfast for her last morning when we had an early train. She had it ready exactly when she said she wouldn’t have it waiting for us when we left. Thank you for your wonderful service

we had a nice little balcony outside her room but we didn’t use it much because our neighbors were also on their balcony and smoking. very unpleasant. The front desk is not manned 24/7 and we weren’t able to get hold of anyone one evening when we had a problem. no one answered the phone.

No elevators at the hotel. My room was on top floor. Got excellent views. Loved it. Going up and and down the stairs was hard especially with the luggage

Large room with very comfortable sofa and bed. Large, clean bathroom and a working refrigerator. View of the Mosel from the balcony was spectacular.

The hotel is located just around the corner of the city center, has a very beautiful view over the river and the ambiance in the hotel is nice. The rooms are clean and the breakfast is delicious. The staf is nice and kind. We stayed in room 14 which is a very good room with an amazing view.

The hotel does have a private parking, but just for 5 or 6 cars. So we had to park on the street. For a deposit of €10 you can get a parking ticket (at the reception) to put in your car. This way you don't have to fill the parking meter every time. Parking is cheap, €0.20 per hour.

such a great location and comfy place. having a glass of wine in the restaurant with the view was great

nothing

Location, breakfast, view, personal,

Room size.

Excellent location; clean; great view; great breakfast; wonderful view; very nice bathroom with nice big bathtub; very nice balcony

Lack of communication when making reservation; representative did not know any room specifics at check-in

We booked the junior suite with a balcony which had a view of the river Mosel. From the pictures uploaded online, it looked as if the bedroom also has the view of the Mosel. But only our living room had a view of the Mosel. Nevertheless we loved our stay. Great location, beautiful view. Tasty breakfast buffet with a beautiful view. The patio was fully protected, so one could have their breakfast at the patio even if the weather conditions were not good. They had a fan in our room, to escape the heat.

They could have provided blankets that could be used for the balcony. They could have provided toothpaste and a few more coffee capsules. Not sound proof rooms

Very good location on the river bank next to the bridge and with the view of Cochem castle. Restaurant which was part of the hotel served very good food. We also appreciated possibility to rent garage next to the hotel (10€ extra charge per day).

There is a room for the improvement of cleanliness. Also the room we had looked bit of outdated...

They double charged me for our stay. Charged my credit card the same amount on two different days. I've contacted them on several occasions and they still have not refunded my money.

The view and breakfast were excellent! Breakfast was more than we expected. Location of nhe hotel is so good, you can walk to the centre.

We did not like the soft pillows on the bed. Also, the room has not been vacuumed during our stay. The shower faucet is leaking and every time we took a shower we have to mop the floor.

Staff was friendly. Rooms were nice and clean. We had a river room with a great view of the castle. Breakfast was also very good.

The view, the staff, the decor

No air conditioning.

Due to Corona there is no buffet but they set out individually buffet plates which is nicely presented.

A Little mistake was made in the reservation of the room type but the difference was compensated immediately by the very kind and helpful staff. Plenty of room and comfort in bathroom and room. We loved our stay

WIFI signal was not always that strong in our room