rooms are nice and clean Coffee is good

The WiFi is not working The Chat system is not working The staff rejected my address and name details even though I am the one booking at booking.com. They insisted to have someone Japanese to be the main contact of the booking. This caused problem and confusion and I had to use the other person (japanese) name to be the primary contact. None of the staff speaks english and rather disappointing considering that it was booked in foreign website by foreigner If you can't afford to hire someone who can speak English then why bother listing your property to be booked by foreigners?

The Suite is spacious and comfortable with a view of the Ski lifts. Dinners were delicious and we were attended to by friendly attentive staff.

Room was stuffy with heater on so we switched it off and opened the windows to ventilate.

Breakfast was not exceptional but okay. They provided a Japanese and Western option buffet, but a very limited choice We opted for the half board option. Dinners were very good with multiple small courses. We were able to select from a variety of options. Sunday night was the exception. It offered the Kaiseki option only

More choice

Staff are friendly and they can speak simple English. Breakfast and dinner are delicious. Room is big and provided the charge cables. Spa is good. Also, there is a big car park on the ground floor.

Excellent service!

Older facility

dinner is super delicious. Great location near Zao ropeway

too cold at night

I would say the location is near the ropeway and they provide free shuttle to the bus terminal is a plus.

Not value for money with the room rate that they charged and it did not include dinner. I have to pay separately for dinner set. The hotel is very dated and some of the stuff are rusty and old furnishing. The carpet seem unclean and what offer in the room is really basic.

Great location, directly across from Sanroku Gondola station from which you can access all 3 ski resorts around Zao Onsen. Free ski locker with the room and ski rental right beside the hotel. Loads of onsen and small restaurants within 10-15mins walk Large, clean rooms

Very uncomfortable pillows