la ubicacion y buena atencion

Todo muy limpio, un lugar económico y céntrico que cumple con lo prometido.

Solo la última noche una familia hacia demasiado ruido (recién llegaron) de 12 de la noche hasta las 2 de la mañana que guardaron silencio

buena ubicacion

un poquito dura la cama

Pésimo servicio y actitud del personal, cero competente con el trato al cliente, sólo entraban a tender las camas, no hacían más aseo en la habitación, encontramos cucarachas y ciempiés, la tv no estaba configurada, no cambiaban las sábanas, fatal, no recomiendo

La ubicación, precio

No fue fácil utilizar el control para ver la tele

La atención de las chicas de recepción fue muy buena, me ayudaron a resguardar mi equipaje mientras fui al consulado de EE.UU. Eso se los agradezco muchísimo, felicitaciones y gracias nuevamente.

El aire acondicionado no funcionaba muy bien, ni las lámparas de la cama.

Great location to the Historic Center.

No complaints

Very centric front desk personal very friendly and helpful

We had to leave in an emergency and cleaning crew was rushing us to leave when room was paid for the next 5 days.

good

good

location

all is good

Nothing

Staff tried scamming me for the price

I moved to this hotel from another one. The other hotel was much prettier but had extremely noisy location. I slept very well instead here. The rooms are large too.

Really good price, in downtown close everything, and everyone really kind

A bit loud in the night

We stay 2 nights! So quiet and we were on the street side. Staff very helping. We arrive very early and they let us the option to let our bagages there before check-in. The hotel is in renovation but still quiet.

Would be nice having a coffee pot in the room or in the lobby.

location was great and the only reason why I booked this place.

no elevator and I was on the last floor. so carrying luggage for 7 days with no help from the staff was no fun.

parking

in general the property was not properly maintain, windows dirty, hall floors,lobby, everything dirty. No 24 hour service in the lobby

I have a n inconvenience with the hot water and the customer service is one of the worst experience s i ever had

Fab location, right near the centre (but free secure parking, what a bonus!), traffic noise in our room at the front was quite loud, but was fine for rooms at the back. Wifi not working first night so they moved us to another hotel (brilliant, thank you). Second night we moved back to the hotel, wifi was working but we were on top floor and it hardly worked at all there. Think they just need a booster!

Wifi connection was very poor, non existant mostly, in our room (on top floor)

i didn’t have to provide a passport to stay there unlike the hotel La Casona Chapala who declined my stay I booked cause I didn’t have a passport

nothing’ only the TV wasn’t working