We did not receive code to enter location car park and we left by 10am but my credit card has been charged for £20 parking and £30 late check-out fee.

Clean, clean bedding and towels. Comfortable bed. Close to the train station

The apartment itself is spacious and has everything you need for one night. But our impression was spoiled even before checking in. There was no communication with the apartment. I received many emails about how to enter the house and how to clean the apartment afterwards. Although we paid for the cleaning. But there was no message about the code to the safe with the keys to the apartment. We couldn't move in and waited outside the door for hours until someone helped us through a booking service.

I hate everything

Nothing

Very comfortable and value for money, Am sure I will use this apartment over and over again.

I love everything about the apartment except for the mob that is not provided for the bathroom

Bathroom

1-Stains on the carpet and sofa god knows of what. 2- Single bed was VERY small and not so comfortable. 3- there was rubbish as we entered the building right outside of our apartment. 4-Not worth the price.

The area was quiet with easy access to city centre. The furniture was mostly comfortable and security was good (2 pin coded entries).

The whole place needs a refresh. On arrival, all cutlery was dirty and most of the soft furnishings were stained and dirty. There were no forks and considering I was staying for 3 weeks, the necessities such as toilet roll and dishwasher tablets were minimal. The walls and furniture were covered in marks and scratches. There was one small coffee table that had a wobbly/unsecured leg that fell off when lifted. The top of the oven had been smashed by the previous tenant and pieces of loose glass were just left loose on the top, rendering the hobs unusable. The staff were nice enough but took too long to respond once I was in the flat. On arrival, the key was not left for me and I had to wait for the cleaner to bring it back. The front door did not shield much noise from the hallways and could be noisy should other building tenants be returning late. The lights for the hallway are automatic but when people are using the stairs, all lights on the floor come on. This wouldn't be an issue except the front doors have a glass panel so the flat was lit up in the middle of the night.

the kitchen

the box keys didn't work well, i lost 10 minutes when i leave the flat and finaly i let the keys inside the door of my flat

Make your own Breakfast, good local shops.

Apartments were clean and bright and nice for a short stay. Main bed was comfortable, bathroom was clean. Nearby, on the road parking available if you get there in good time.

Booked 5 apartments and requested twin beds. Only got twins in 1 apartment. Also requested the sofa beds set up in all 5 apartments, none were set up on arrival. There was also no bed linen to do it ourselves, so not hygienic and less than ideal sleep for some guests who ended up under a blanket. One apartment had a key missing, and the management company didn't answer the phone or call back despite leaving a message. I eventually got through to maintenance, who let us use the master key. Following my stay, the management company kept asking where the key was. Communication was terrible, and if you have an issue whilst staying, they don't answer the phone, so how would we have got in if maintenance hadn't answered?! The location was close enough to the city centre with a taxi, but the area itself was a bit rough, lots of graffiti and generally quite run down. Parking is available through gates, but they charge extra, and the price changes as you go. Apartments were fine, but due to these issues, I wouldn't stay again. Zero communication between departments and general lack of customer service made some aspects of the stay more stressful than they should be.

Very clean and comfortable bed and spacious

No grab rails in bath/shower. Very unsafe having a shower. All chairs were damaged and unable to use. Very hot and the fan was ineffective.

the property was nice and modern the kitchen was very well equipped

the property wasn’t clean had a bad smell in all rooms the bed wasn’t clean and the sofa and floors had lots of stains and sticky. the fan was also not working either

it was clean

it looked much bigger in the pictures, the sofa bed felt like sleeping on a rock, the left no where for us to leave our bags, we had to check in at 3pm but I had to be somewhere at 11am so my bags where left somewhere, (easily could of been stolen.

Key lock pad was broken

it had everything necessary. Clean and quite comfortable 👍🏾. Check in was easy as well, no hassle

apartment nice

area not great, gate didn’t work on arrival, plus found half empty tins of beer in bedroom cupboards

Nice property. An lovely host

The location. Some of the other guests in the building were questionable

Despite the issues we experienced with the key code and the lack of some basics in the flat I would stay here again. Firstly the good: Excellent location. The flat is in Easton which was easy to get to from city centre by bus or a short Uber ride. We found several fantastic restaurants (Msala Library and Thali) a short walk from the property so we had dinner locally both nights we stayed. And a had a fantastic brunch on Sunday at The Garden of Easton. The proprty was clean, spacious and comfortable and I thought excellent value ofr money between 3 adults. The bedroom was set up as a twin plus the sofa bed so we had lots of space. Kitchen had coffee, sugar & tea bags We did the self guided Banksy tour starting in Easton and ending in the city centre. An excellent way to see lots of Bristol.

You need a key code to enter the gate to the property, It does not work. Since we arrived after 5pm we coud not get in touch with anyone to help us. We were stuck out on the street for a while. Luckily another resident was leaving so we could get in. After talking to several other residents it seems that everyone used the car gate instead. One of them told us that code. Since we were not driving we had not been given that code. This really needs to be fixed as a matter of urgency. The flat needs a bit of TLC. Just a few monir things would make it so much better: - Some hooks for hanging coats and bags. Just a few on the back of each door woud be great. -The bathroom had nowhere to hang towels (one narrow radiator) and nowhere to put toiletries. - There was a mirror on the wall in the living room which is all cracked. If you aren't going to replace then at least just remove it - There was one small 3 legged coffee table but on leg was missing so nowhere to put your tea/coffee/drink when sitting in the sofa - The dining table has only 3 chairs and one of those is on its last legs. - One wall in the living room really needs repaining These things are all minor that would not take much effort to rectify and like I said I woud use this property again because of price and location

No unnecessary looting or unnecessary post check out deductions on small issues, good availability and fast response from the Hopewell team, overall satisfactory.

Based on the location, prices should be cheaper.

nothing

the staff are way to invasive I received 9 emails before my stay and 3 phone calls it’s very concerning and there are far too many rules and little compromise and good customer service it’s more of a dictatorship. the place also doesn’t let you stay without paying a deposit. terrible company

We rented an apartment for 4 people, however, it was prepared only for 2 people. There were no clean bedding and towel for 2 people. We contacted the property several times, every time we call, they kept saying they are sending someone, and the second day, they just ignored our messages. We didn't get any help until the end of our stay.

good location and good value for money

not enough cutlery, bed linen or towels. requested more pillowcases and towels but they didn’t arrive. was given wrong code for parking so couldn’t get in to the property for a while!