everything

no comment

the staff was good. the location was perfect

the beds. the hygiene. the quality of the isolation. it was so no noisy and annoying.

There was no breakfast-only coffee at font desk

There was a constant smell of pot on that floor the whole time, which made me sick

Bathing towels were not in the rooms and were not available

Was no breakfast.

I didn’t like the fact it was four people in the room only was given two towels and washcloths after we turned the others in. Then was still given two only. There was no iron. The room never was refreshed the whole time we was there. Beds wasn’t comfortable and pillows was very flat even when folded.

location, laundry, kitchenette, bath. Bed was comfy.

I was not prepared for homeless, and contact with them. Knock on my door around 8pm; woman asking me to help her pick her husband up who had fallen out of bed. I had a wrist fracture so I told her no, suggesting she ask the desk help or call 911. the next morning, a Hospice nurse is outside their door on her phone, stating, “The problem is they haven’t picked a funeral home yet.” I knew he had died…two doors down! As I was looking for a trolley to push my belongings to my car(didn’t find it. desk attendant offered no help), the wife of the couple was doubled over the desk crying her eyes out! It will make me not pick an extended stay motel in the future. Also, handed my folio receipt for $144 total at check out. credit card has been billed for $25. $119 and $73. ??? very sketchy math. Called desk today and was told “wait 3-5 days for extra charges to come off”. They clearly explained $25 deposit at check in but not $44 over the quoted rate.. What is the purpose of that? Why didn’t they explain that at check-in? Also, I felt uncomfortable with them making a copy of my DL on arrival. I asked what happens to it and they said it would be shredded. It better be, but I have no way to verify.

Room was clean, bed was nice and high (I am a tall person with bad knees so this was nice).

Hotel was hard to find, had to drive around several times before it was found. Desk clerk not at front counter when I arrived. Waited at least 5 minutes for him to show up. Then he took exceptionally long time (over 20 minutes!) trying to check me in (computer issues or clerk issues, not sure which). When I got to room the lights and tv did not work, but heater was cranking out heat. Went back to front desk to inform clerk of this, he was very nice and put me in another room. Room was very small for a "suite". Only had 2 small pillows on bed, only 2 towels in bathroom. Shower curtain was hung very high, only skimmed top of tub, and when I took a shower the bathroom was flooded! Had to use all 2 towels to mop the floor, went back to first room and took those towels to help clean up the mess. Overall was a disappointing place and stay, although from online pictures it looked beautiful.

The front desk supervisor, Tierra was professional and extremely helpful and was able to rectify a situation with the booking. It was Christmas Eve and the pipes were frozen solid at the house, the booking was an emergency, Tierra went above and beyond, her Manager was equally helpful with the matter. The property is priced right and the use of space in the rooms was great. The interior was modern and the television was bigger than many higher priced hotels. It was a good experience during a stressful time.

I would be nice if they had a breakfast bar and fitness.

cleanliness

no hairdryer; bed wasn’t comfortable; only 2 pillows

location

linen was dirty, bed uncomfortable, lights blew out

There was no breakfast provided

I asked for a nonsmoking room with two beds and I got a room with two beds but it smelled like people smoked in it. We had 4 people staying in there 2 adults and two children and there was one towel in the bathroom and one washcloth. There was a single shampoo bottle which was enough to shower once with one person (we stayed two nights). I seen someone in the hallway and asked for more towels and she told me I had to go downstairs to the front office to get them. Other than that, the room was generally clean.