Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We have stayed in Paradvise Village for the past 4 years and always have been very happy! But we had several problems with this home and management was NO help! I would not recommend this house or Utahs Best Vacation Rentals again! We had trouble from the beginning, The first day- no internet, no pool key/ fob left. Contacted management and the following day and they dropped off a pool fob. I washed a load of laundry and went to put it in the dryer and the dryer wouldn't close. Called management again and they sent a handy man to fix it at 8:30pm and he couldnt fix it. He said someone would be there the next day and no one showed up nor called. SO we went the entire 7 days unable to do laundry. My son found a huge spider in the couch and after that my kids were scared and wouldn't sit in the living room. All of the dining room chairs had rips on the leather, very unkept. There was no instructions left for use of the lily pad.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was somewhat dirty. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We have stayed at this property four times over the last five spring seasons. We were very disappointed to see the general decline of the property since our last visit. The padding in the kitchen table chairs has gone way before its useful life and much of the coverings are peeling off. The chairs looked like something you would expect less fortunate individuals to be using. We actually moved one to the garage as it was so appalling. We found food crumbs on top of one of the bunk beds along with a large stain on the bedspread. The kitchens rugs and the rug underneath the table looked like they hadn't been washed/cleaned in a long time. The floors were free of crumbs but it was obvious they haven't been recently mopped as our grandson's socks would be filthy by the end of the day. (The adults made sure to wear slippers or flip flops whenever we were in the house.) There were only four spoons provided. One had been run through the disposal. There was a very limited number of forks. One of the two provided dish towels was so disgusting we moved it to the laundry room. There is zero attention to detail and it is obvious the owners are not reinvesting in their property. Two phone calls I made to the housekeeping number provided were not returned. It appeared as though the property management company had zero interest in attempting to resolve any of the concerns that we passed along. As much as we have enjoyed our past visits to this property, we do not plan to return. Paradise Village is an incredible property but we will avoid properties managed by Utah's Best Vacation Rentals in the future.

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The location and community amenities are awesome in Paradise Village. The home we stayed in was very comfortable and a great location with the grassy area and pool right in the backyard. We were disappointed with some features and furnishings, though. The splash pad is very weak and not much water flows. The propane tank was empty so we couldn't do smores. The blender was broken. And all the dining chairs in the kitchen/dining room were in terrible shape. I would suggest upgrading some things and checking the status of amenities before renting the home out each time.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Overall our vacation was great because we were with family and didn't have to be cramped up in a hotel. We felt safe in the house and it was clean. The first triggering issue was the cotton plant decor. As an African American family we didn't understand the purpose so that was very upsetting. There was dining room furniture that was ripped up and an eye sore, and the dishwasher smelled like mildew. Other than those things the house was comfortable, our children had a blast, and we felt safe. However, We probably will never stay again because of the cotton plant. It was offensive and not even a nice decoration to accent the house :)

Great property, great amenities and great location. I feel bad for the owner. Management company awful. Arrived at 4am with 4 kids to a rental house not cleaned. No clean sheets. All beds used. Finally got a hold of rental company next day and they sent cleaners bye. Did not leave us towels accept for a few that were left from last renters. Asked for towels for 2 days and finally had them dropped off the day before we left. I received no apology or anythiny. Once again, awesome property but the management company made things awful for use.

Some of the furniture is falling apart. Leak faucet in kitchen. But great location and kids loved it.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very nice home near snow canyon. 2 king beds, private hot tub, access to on-site pools and water park. Big loaded kitchen. Great bathrooms. Very comfortable and accessible home. We hope to be return guests.

We arrived late with tired kids to a dirty, damaged house (we found out later it was from torrential rain). We totally understand these things can happen, but no one from Utah's Best called to inform us of the situation ahead of time. It took an hour and 2 phone calls on our part to talk to someone and be moved to a different home. At every step we had to initiate communication to get any help or response. No one from Utah's Best bothered to check in on us all week. Even just a phone call would have been great! We moved back after 2 nights once all the drywall was repaired and the home was cleaned, but it all added stress and frustration to what was supposed to be a relaxing family vacation. We have rented dozens of homes over the years and have never had an issue. We are easy guests & responsible renters, and we will never rent from Utah's Best again. Their automated text and email service are great. Unfortunately their customer service is not. As for the house, it is in a great location and the splash pad was a really fun addition! The house itself feels tired, with stained linens and carpet and broken items. It was not the experience we were hoping for, but hopefully we can save someone else from a similar situation.

We didn’t actually end up staying in this unit — the rental company called us early the same day we were supposed to check in to tell us there was a problem with the unit we rented. But they had everything covered, and got us into another property across the street that we were very happy with! It was a smooth process, and wasn’t an inconvenience to us at all! We were still able to utilize the Paradise Cove pool and slides, which were SO fun! Would definitely recommend!

This review is not for the property listed but for the overall experience and the alternate property we redirected to when our original property experienced significant roof damage from a Summer storm making uninhabitable. We had outstanding communication from the rental company that lead to a seamless transition to a nearby property. They were very flexible and allowed us to use the water slides and pools at the original home. Highly recommended working with the rental company. They know how to solve problems. Alternate property was of a similar high quality. Made for a stress free trip.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: House was wonderful. Great location near pools, well stocked with everything we needed.

The location and layout of this condo was great. Unfortunately the great news stops there. This condo is showing signs of maintenance neglect. It was sad really. The washer has mold growing in it, both the dryer and the dishwasher no longer latch closed making them difficult to use. The condo as a whole needs a deep clean and update. All chairs in the kitchen and dining room are falling apart and have no cushion left to speak of. The hot tub smelt odd(like it was chemically unbalanced) so we didn't dare use it. I'm leaving this review in hopes that it won't fall on deaf ears and the owners will be able to get the condo up and running to its full potential.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Clean, well maintained. Good location for Tuacahn plays.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This is the second house we have rented from Utah's Best and we loved it even more than the first house. The hot tub and splash pad were a perfect addition for our kids. The house was clean and had everything we could need including bored games and DVDs. When we checked in the hot tub was really dirty so I called and left a message and within 20 minutes someone was there to clean it out for us. We will be back for sure!!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Home was great. Property description was accurate. All the comforts of home. Property was clean and well maintained. Management company was helpful and responsive. I would definitely recommend this place to a friend. We will also love to go back ourselves! We enjoyed the national parks. Swimming pool was nice. Bikes and ping pong table a plus.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a lovely weekend stay at this home and everything met or surpassed expectations. The home was very clean upon arrival and was well appointed. It's so convenient to have your own kitchen and laundry room and as we were returning from a trip to California we used the laundry room to catch up on laundry, which enabled us to pack less for our trip. We enjoyed the location and amenities very much. Because it was cold on Sunday my boys had the pool all to themselves and they were delighted with that. The home has some movies and games to enjoy and a couple of throws for chilly nights. We had an issue on Sunday evening when the valve in the master shower went bad and we couldn't turn off the water, but Utah's Best responded quickly and the whole issue was solved in under 2 hours. Very impressive. You can't beat the beautiful location and the terrific vacation community. We'll return!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We stayed #40 Lillypad, the house was beautiful, had all the kitchen essentials, however the Casita room is 5-10 degrees warmer than the rest of the house, and both the casita bathroom and other house bathroom had baby roaches all over, some dead and some alive. Was gross!

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We were so impressed with the Paradise Village property as a whole. Well taken care of. Pools were wonderful! We didnt have a pool key and the rep. from the vacation rental was there in minutes to give us one. The lily pad home was the best!!! We had everything we needed and then some. My granddaughters used the splash pad many times. Everything was in great working order. We are hoping to rent it again and again.

Awesome rental. Clean and decorated so cute. Lots for the family to do.

Clean house in a great location

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This is our third time staying at this property. We would stay here again. However, we have noticed some general decline in the furnishings from wear and tear over the past couple of years. Cushions on the chairs around the table and one at the island bar have lost their spring and desperately need to be replaced. There are two chairs for adults on the back patio and one was in a total state of disrepair. This unit could stand to have a few more chairs for the patio to accommodate a few more adults. The splash pad is very enjoyable for younger children. The home was clean. Great location with excellent pools.

Location is great.

We booked it for the hottub and little splash pad and neither was working. My kids were very disappointed

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: .

Very nice and convenient. The kids loved the pools, the basketball game in the garage, hot tub. We did replace 2 bike tubes that were flat upon arrival.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This house was clean, well stocked with everything our family needed, and the location was beautiful. The pools were lovely and the bunk room was so much fun for the kids. Very nice all around. We hope to return someday.

We stayed here just for the weekend for our boys’ baseball tournament, and the house worked perfect. It was super clean and comfortable. And the kids had plenty to do which was awesome. Would definitely stay here again.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our family loved this house for many reasons, of course the private splash pad was one! The hot tub was amazing and how close we were to the pool was perfect! There is a big field directly behind the house which was perfect for our boys to go play and run around. The house itself was very nice as well, it had everything we needed and just the right amount of space! We had to contact property management to help us with the splash pad and they were so quick to respond and very nice and helpful!

P Overall, our experience with this property was a positive one. The proximity to the pool and clubhouse was great. We love the area and the house provided great bikes and other activities to use while staying here. Some negatives are that the pool was supposed to be heated but was only warm one out of the three days we were there. The house itself could have been cleaner. As another review mentioned, the linens and towels are kind of dingy and need updating. The house was well furnished and spacious and as I said before, overall very nice.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Loved the location and all the additions that were included with the home. Our Family very much enjoyed our time at this well maintained residence in a premier location.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This home was perfect for our family. There were instructions for how to operate everything in the home, plenty of extras - bikes, games, toys. Our grandkids loved the bunk beds and the fun fox decor in their room. It backs onto green space which was nice to play cornhole and toss the frisbees.There is a paved bike trail nearby and it was fun to explore the area with beautiful red rock mountains and blue skies.We did have a maintenance issue with one of the bathtubs and the management company sent someone over to repair it very quickly. The maintenance people were very professional and did the work while we carried on with our visit. My only suggestion to the owners would be to provide more silverware and big bowls. The vacuum didn’t work very well and there were no rags to clean up with only paper towels. It would be nice to have more than 2 adult size chairs on the back patio to enjoy the fire.It wasn’t as clean as it could’ve been but that was possibly that the vacuum didn’t work well.Overall, I would definitely stay there again. It is so well situated and the living space was large with a lovely round table to enjoy conversations around. The responsiveness and friendliness of the management company was above par. It was nice to not have to worry about anything and enjoy our trip.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This home was perfect for our family. There were instructions for how to operate everything in the home, plenty of extras - bikes, games, toys. Our grandkids loved the bunk beds and the fun fox decor in their room. It backs onto green space which was nice to play cornhole and toss the frisbees.There is a paved bike trail nearby and it was fun to explore the area with beautiful red rock mountains and blue skies.
We did have a maintenance issue with one of the bathtubs and the management company sent someone over to repair it very quickly. The maintenance people were very professional and did the work while we carried on with our visit.
My only suggestion to the owners would be to provide more silverware and big bowls. The vacuum didn’t work very well and there were no rags to clean up with only paper towels. It would be nice to have more than 2 adult size chairs on the back patio to enjoy the fire.
It wasn’t as clean as it could’ve been but that was possibly that the vacuum didn’t work well.
Overall, I would definitely stay there again. It is so well situated and the living space was large with a lovely round table to enjoy conversations around. The responsiveness and friendliness of the management company was above par. It was nice to not have to worry about anything and enjoy our trip.