Literie propre, bien placé et le petit déjeuner est plutôt bon.

Très bruyant, les chambres donnent sur les parties communes, chambres mal isolées, Wifi mauvaise, et surtout après avoir réservé le Trek avec l’hôtel, qui n’a pas tenu ses promesses, 1h30 de retard, et surtout alors que nous réserverons une navette après 2 nuits passés, au retour de notre Trek, on nous informe que la douche sera payante. Quelle bienveillance de la part de la responsable.

Todo

Nada

El desayuno

Entrada al hotel a cualquiera hora comentaron en el ingreso, regresamos a las 12 de la noche y nos hicieron esperar porque no había nadie en la entrada probablemente solo fue ese día pero nos pasó.

El personal (excepto la dueña la cual hasta te grita) fueron extremadamente amables y simpáticas. El desayuno muy rico

No te dan los servicios que te ofrecen al reservar y la dueña NO tiene interes en ayudarte, sólo en recibir dinero. La puerta de la habitación no servíay nunca se vieron ganas de la dueña por repararla, la llave de agua se soltaba y movía, el baño olía feo, cucarachas y telas de araña en la habitación. Muy poco espacio para poner tus cosas. La dueña te grita y quiere que no te comuniques con ella por booking porque como ella misma dijo "booking ve todo lo malo que estás poniendo" pero solo te manda a decir cosas con el personal. Ofrecían TV pantalla plana, Netflix, plancha de ropa lo cual NO ofrecen y la dueña dice que NO te va a ni a ajustar el precio NI resolverte porque aunque Booking diga que ofrece eso, ella no lo va a poner en el lugar. Super mal educada y molesta, ni nos dejo terminar el desayuno. Además, dijo que iba a actualizar la reserva al salir, habian pasado dias y tuve que decirle que iba con la policía porque de lo contrario, lo que ella queria era quedarse con lo que pagamos en efectivo más lo que booking me iba a cobrar por la estancia completa de 6 noches, cuando solo estuvimos 2 y le pagamos en efectivo a un precio que no era el mostrado en la app.

El staff era muy amable y servicial

No hay ningún tipo de control en la noche. primera noche una mujer se la pasó doblando bolsas de plástico a la 1am justo afuera de mi ventana, el Segundo día un grupo de gente se puso a tomar y hacer mucho ruido hasta las 3am. Hasta que tuve que ir a pedirles que se callen. Los baños pueden mejorar, no hay donde colgar nada ni repisas, ni nada.

Staff cleaned every day and were helpful with inquiries. The property is clean and cozy, however it is a little noisy because of poor soundproofing.

A little noisy, and location is good but in a quiet area. The breakfast is very small but tastes good.

Deberían cambiar fotos de en verdad cómo se encuentra el hostal justó ahorita, la habitación no cuenta con baño y ducha privada y al momento de reservar Booking.com no me proporciono esa información. En cuanto a la higiene de lugar muy mala, paredes sucias parecía que era sangre y marcas de zapatos. Las toallas manchadas de sangre y oscuras. El desayuno fue un sándwich de huevo que al parecer lo habían hecho con aceite reciclado.

The location

There was noise in the roof, maybe cats?

El sitio

Todo bien 👍

Super Lage, saubere Küche, genügend Platz zum Chillen, gutes Frühstück auch wenn’s jeden Tag das selbe war

Sind morgens um 6 Uhr früh angereist und wurden nicht ins Hostel reingelassen. Nach langer Diskussion konnten wir wenigstens unser Gepäck abstellen und sollten erst um 14 Uhr zum Check in kommen…privat Shuttle zum airport wurde uns empfehlen (4 Uhr Abholung, Flug war um 10 Uhr, wir waren nach 45 min am Airport!!!!)-super schlechte Beratung!!! Waschmaschine und Trockner läuft den ganzen Tag, Zimmer super hellhörig

ubicacion

humedad en el cuarto, la llave de la de la ducha pasaba electricidad

Me cancelaron el servicio

Me cancelaron el servicio

The staff was nice.

OMG…where do I begin? There were people on the roof walking and dropping things any time of the day, at night or 6am right above my room (Room 2). There are tables and chairs right outside the room where people can sit and eat, TALK LOUDLY or Smoke cigarettes that crept into my room. It was NOISY DISASTER HERE. This place should be $10 a night. They let children run all up and down the hallway disturbing other guests peace. A HOT MESS.

Cleanliness, staff, food, attention

Friendly staff, esprcially Claudia. Good location.

Firstly, there was no television in my room!! It is a lie beacuse you write that in the room will be a TV. It was quite important for me as I solo traveller booking a room for 9 nights. In my room were bed bugs!! They cleaned my room when I told them (it seemed to be normal situation for them) but in the photo you can see how a new bed looked like (see these black dots)!! I decided to change a hotel for 2 nights even staff told that I can change room. ...no! Never again. I recommend Ojala hostel in the same street.

Nothing

Like a horor muvie.😱Bugs in bed,very bad smell in the room,thay try to kill the bugs with petrol in the room near,i couldnt stay in the room all day,i could hurdly sleep at night. Thay didnot care took all my mony didnot try to help or say thay are sorry.

Good location.

Unpleasant owner,first we booked 2 rooms for 7 people(including 2 children).On arrival the price went up by around 20%,as we were told we need to pay comission fee that they have to pay to booking.com.They simply moved their fee on us. Then,although breakfasts were included,childen were refused to get theirs.I asked for laundry service and was told it depends on the size:small,medium,large: 40,50,60,but when I brought mine I was told I need to pay 80 cause my clothes are in different colours!Like anybody brings them just in 1 colour?!?Room with 3 beds has no space even to put a suitcase.When we did check-out,we were told to leave and not to use toilet.They try to squeeze as much money from you as possible.

The bed

The staff was so rude

bed bugs in two rooms

no bed bugs

The breakfast was lovely. It was freshly made to order and brought to us, also great portion sizes! The kitchen was cute and each room has their own cabinet with utensils and kitchen items to use.

The bed could have been comfier and our room was right at the front so no privacy at all. The bathroom was a bit cramped. Not a big deal for one night though.

The breakfast was really good and the location is in the center. we booked our tour to acatenango with the hostal and they offered us to leave our luggage in a locker for free

Breakfast was good

They have a drinking water section. I never see them to clean it and they put tap water into the tank. That’s not good.

The location

We stayed in this hostel for two nights, the smell in the room was terrible, smell of damp and humidity, no matter what the staff tried to do it remained. The shower leaked non-stop and the room was stuffy. The breakfast was poor and not tasty. And finally, they asked us for a payment in exchange for keeping the luggage for an hour and a half (we went to eat breakfast because the meal there is not good).

Horrible

Todo

The personal is always around and helping, I love this place, this is fourth time I book here and I wouldn't change it for any other

Nice kitchen, everyone gets their own utensils. Comfy beds.

Breakfast is not so much. My bed was full of other hair, that was gross. Water filter is very slow and almost always empty.