Perfect

N/a

Location to beach and restaurants

Clean, new, convenient for walking places

The location was perfect, where just a couple of miles away from anything we wanted to visit . We really enjoyed our stay, the staff was extremely friendly and helpful and the breakfast was really good and kept well stocked.

Staff was wonderful; place was clean; breakfast was outstanding!

When I made the reservation with Booking.com opted for 2 beds. I was traveling with a roommate and we DON'T sleep together. My confirmation from Booking.com said 2 beds. When we arrived, we found 1 bed and a pullout couch. VERY uncomfortable for me. Found out from staff that when Booking.com made the reservation, they mad it for first available and that was the only room they had left. REALLY disappointed with Booking.com.

Super clean, smelled fresh, walk to beach, walk to Publix, heated indoor pool, excellent hot breakfast with many options, no carpet in room, super friendly staff, just a few minutes drive to downtown St. Augustine, lived up to great reviews.

1 slow elevator

I really liked Madison, the clerk. She was very professional and friendly. The whole stay was very pleasant and upbeat. With stores close to the hotel was very nice also

El personal exelente el desayuno suficiente para empezar el día la limpieza extraordinaria la ubicación perfecta por el precio que pagamos solo a 7 min del centro

Breakfast was awesome

Everything was great

Great customer service, awesome staff, good breakfast

N/A

The breakfast was very enjoyable and the staff was very nice and sociable

Can't think of anything we didn't like about the place

Hospitality. Breakfast is excellent.

Staff are nice and friendly

The smoke detector light has a flashing light at night

great staff, breakfast area was perfect, close to the beach

nothing

The hotel staff was extremely friendly and knowledgeable. The breakfast and breakfast staff were superior. The room was very clean.

Traffic noise from road right outside our window.

Hotel was in a great location and was very comfortable. Suite we were in was awesome. Staff were okay not as professional as we experienced in other IHG locations during our multi-state travel. Unfortunately they could not provide an extra day in the suite we were in and we had to move to another room not so awesome for 1 day.

Staff not organized - we asked for the extra day - days before we arrived and we received no response to our message through booking.com. We called to again ask to extend 1 day on our way there and were told to ask when we arrived. We asked when we arrived and were told they had a room, did not know what room, so it would be okay. We received many txt msgs and phone calls frantically reminding us to vacate the room we were in but they did not know when or where we would be even though they took our payment. Talk about feeling pushed aside is an understatement. Will NOT be staying at this location again when we visit next year!

The double queens room was spacious but the mattresses sucked and the king rooms mattress was phenomenal but it was so tight. Didn't get any nights beachside which is why u stay there but it was alright for the moment. Staff always makes up for it. They are absolutely phenomenal there

Didn't get my room on the side I wanted and the mattresses in the handicap room I stayed in compared to the king was totally subpar. And after spending thousands there for a couple of weeks and staying so many times the breakfast manager remembers you, I just would've thought they'd cater to you even a little. But nope. Got over charged for my extended reservation and still didn't get the room I wanted even though I booked all 3 kinds within that stay.

Breakfast was exceptional, Michelle was amazing and so extremely personable and genuinely friendly! I’ve stayed in many hotels and never met staff this friendly and genuine!

Nothing!

Wonderful and Michelle was great

The bed was a little hard

Excellent breakfast and customer service.

Proximity to the beach, eatery and Publix as well as historic district

Pillows

It was very clean, the staff was very friendly, the location was good and the breakfast each morning was great.

Only con was only 1 elevator which was slow.

Always immaculate, close to everything, friendly staff.

It is an excellent location. Walking distance the beach and they provide wagons, chairs, even beach toys! The breakfast was excellent and the owner circulated with fruit trays and cleared the tables himself. Every staff member was very polite and helpful. The room was clean and spacious. They had an ample supply of Dove products in the rooms: hand wash, lotion, shampoo, conditioner, and body wash. The Publix across the street was convenient to buy snacks.

The hotel was very clean, super sweet staff. The breakfast was exceptionally good. The location was perfect. We will for sure be staying again.

The staff were wonderful and they offered a very nice breakfast! The rooms were clean. Overall, I would definitely recommend this hotel!

The mattresses were very hard so our family did not sleep well. The price seemed high in comparison to some other higher-end hotels.