De kamer had voldoende hang- en legkasten. De combinatie van airconditioning en ventilator was prettig. De douche was fijn met een goede waterdruk. We verbleven in een rustige straat, bij een goed restaurant. Alles was op loopafstand

De kamer was wat aan de kleine kant voor 4 personen

El hotel es precioso! Y ubicado convenientemente a 5 minutos caminando de la plaza principal donde se encuentran todos los restaurantes de Bacalar. El personal es muy atento y amable. Nuestra estancia incluyó desayuno el cual puedes escoger entre huevos en diferentes presentaciones , avena o pan con humus. Incluye café y fruta.

Como todo en la Riviera Maya, la propiedad es un poco cara para lo que recibes (el baño era pequeño y el lavabo aún más), pero este fue uno de los mejores hoteles donde nos quedamos en nuestro recorrido por la Riviera Maya.

Nette Anlage gute Lage

frühstücksauswahl hätte größer sein können sehr kleines Bad

La chambre était spacieuse et très propre. La literie et les coussins vraiment incroyables. La localisation est idéal également. Hôtel très calme et rideaux occultant qui permettent un bon sommeil.

Aucune pression dans la douche ce qui rend difficile de se laver les cheveux ainsi que le corps

Was great having breakfast in the restaurant every day, the location was great - within walking distance to everything you need in Bacalar.

Water sometimes ran out

Rustige ligging en het zitje buiten

De bedlampen waren niet aangesloten. WC spoelde soms slecht door.

De locatie, ruime kamer en vriendelijk personeel

Het water in de douche en toilet liep heel slecht weg waardoor je telkens de kraan uit moest doen en wachten tot al het water was weggelopen

Wir fanden alles super. Gute Lage. Geräumige Zimmer

Die Hühner nebenan haben ab sehr früh am Morgen Krach gemacht.

Boa decoração e conforto do quarto. Zona da piscina muito agradável.

Não tivemos água quente nos 2 dias de estadia, pelo que tivemos de reclamar. Pequeno almoço incluído na estadia muito fraco, com boa qualidade mas quantidade ridícula.

Bien placé. La jeune fille qui nous a accueilli le premier jour était très bien

Nous n avons pas pu nous baigner dans la piscine. L eau était sale ( poisseuse ). Des coqs à côté : très bruyant. Un conseil : manger du poulet pour la tranquillité de vos futurs clients.

Hotel Sur is very nicely located, close to the Laguna and the town centre. They offer a private parking spot, laundry service for a fair price, and complementary breakfast. It's a small-scale accommodation with spacious rooms equipped with AC and a huge comfortable bed. Staff are friendly and accommodating. The pool was area was clean and inviting and a nice place to cool down and relax.

Unfortunately, the WiFi was very unstable, although I must say the staff tried their best to help with that by offering a mobile hotspot. Also, the rooms are quite noisy (as is the case in many Mexican accommodations), and the neighbours have a few roosters that were crowing ALL. DAY. LONG. from 3 AM onwards. So if you're a light sleeper, bring earplugs ;). The complementary breakfast was fine, however limited. A bit of fruit or yoghurt would be a nice addition.

A lovely little hotel in a beautiful setting. The location was excellent - very close to the lagoon. The rooms were big and comfortable. We particularly liked the complementary cacao body wash! The breakfast (at the restaurant next door) was tasty and well organised with enough choice to suit all tastes.

Nothing - it was great!

The location of most activities was within close proximity. The park was two blocks away and the lagoon one a block away. The tour of the seven colors is a must-do. No need to book in advance.

The Mediterranean restaurant next door where the complimentary breakfast was provided (included in the hotel booking) was a little pricey.

Great staff. Lovely room. Beautiful pool area. Great location - short stroll to the main square and lagoon.

Ants! There were a lot of ants in our room.

The location is fantastic, very pretty small hotel, great breakfast included in the rate. Daniel, the receptionist, was great and helped with everything

The beds could be bigger.

Amazing hotel, excellent location, beautifully clean and quiet, courteous staff and excellent service, laundry services are available in the hotel at an excellent price

The breakfast included in the price is served in the restaurant next to the hotel, there is no selection and the food is not tasty. don’t recommend

great location, lovely clean room and pool area.

During my recent stay at the hotel, I had the opportunity to experience some positive aspects that made my visit enjoyable. Firstly, I was pleased with the friendliness and helpfulness of the staff. From the moment I arrived, they greeted me with warm smiles and were readily available to assist with any inquiries or requests I had throughout my stay. Their professionalism and attentiveness contributed to a welcoming atmosphere. Secondly, the hotel's location was incredibly convenient. Situated in a prime area, it provided easy access to nearby attractions, restaurants, and public transportation. This allowed me to explore the city without any hassle, saving valuable time and effort. I appreciated the convenience this offered, especially as a traveler keen on making the most of my limited time. Furthermore, the room itself was clean and well-maintained. Housekeeping did an excellent job of ensuring the space was tidy and comfortable. The amenities provided were satisfactory, and the bed was comfortable, allowing for a good night's sleep after a long day of exploring.

While there were positive aspects of my stay at the hotel, I feel compelled to express my disappointment regarding the low shower pressure I encountered. Unfortunately, this issue significantly affected my overall experience. Upon entering the bathroom, I had high hopes for a refreshing and invigorating shower. However, those hopes were quickly dashed when I turned on the water. The pressure was disappointingly weak, akin to a mere trickle. Despite adjusting the showerhead and trying different settings, the water flow remained insufficient. This frustrating experience impacted my ability to fully enjoy my stay. A strong, invigorating shower is a basic expectation when staying at a hotel. It was disheartening to encounter such a significant flaw in this regard. The lack of water pressure made it difficult to rinse off properly and left me feeling unrefreshed. This issue had a negative impact on my mornings and overall satisfaction with my stay. I hope that the hotel management takes immediate action to rectify this issue, ensuring that future guests do not face the same frustration. A satisfying shower experience is an essential part of any stay, and I believe that addressing this problem will greatly enhance the overall guest experience.

location and pool area

no mini fridge, lack of electrical outlets

big room, location

dirty pool

Good hotel. The room was big but basic. The staff was very nice. We booked a catamaran cruise via the hotel and it was incredible. The hotel is located next to a good restaurant and is close to a lot of restaurants. Decent Wi-Fi.

The bathroom doesn't have a ventilation so the room was very humid. It took at least 5mn to get warm/hot water. There is a chicken coop of some sorts next to the hotel. Not great if you want to sleep after 7 AM.

This hotel is in the greatest location. We loved being in the middle of Bacalar! If you like walking, we were easily able to walk down to the lagoon and downtown district and up to park area surrounding the historical Spanish fort. We were right near a cute Italian restaurant that had live music playing every day and the market. Tons of food options. Safe and fun! The hotel room was larger than most! The beds were extremely comfortable. The balcony had the greatest views. I felt at home- every amenity you could ask. Including free on-site parking! There are no complaints! I have nothing but compliments for Hotel Sur Bacalar. But most importantly, the staff was phenomenal! I wish I could acknowledge the young at the front desk- not only was her smile welcoming, anything we asked, she accommodated us promptly. We enjoyed our stay to the highest degree!

Nothing negative. I didn’t stay long enough! If I knew the property was this great in advance, I would have extended my stay.

Lovely big room with kitchen and balcony. (It was in a separate building next door to main part of hotel.) Perhaps could have done with a bit of a spring clean though. Easy free parking. Well located for walking to lots of restaurants, shops, etc.

Booked a boat tour for us that included swimming but wouldnt let us take a pool towel for the trip. The thumping dance music till very very late on Wednesday - apparently the only night of the week it's on at a club a few blocks away. We stayed 3 nights and the other 2 nights were very peaceful. The hotel has not control over the noise, and all central hotels would have been addected by it. Just avoid Bacalar on Wednesdays if you prefer sleeping to dancing!

position its really good because close to the center and close to the lagoon

i was never able to take a hot shower because hot water lasts really just 2 minutes... and pressure of water its so low.... and if u want to go to sleep earlier than midnight, you need to wait the restaurant next to the apartment close..( i think at midnight) because they play loud music till than