Beautiful location and building, a great place to get away and forget about the rest of the world. Beds very comfortable, rooms had everything you needed - tea/coffee/hot chocolate, bottled water, TV, towels, robes, and a clean, decent, bathroom. WiFi included for all guests. Every single member of staff was friendly and approachable, they really looked after us.

Decor and room and restaurant and great staff

The room was lovely, bed comfortable. Communal areas were very pleasant as well. Gardens looked worth a walk in, but it was raining during our stay. Most people staying were 'of a certain age' which suited us.

The bedroom walls were rather thin and we could hear the people next door talking, although not well enough to hear what they were saying.

Excellent breakfast, staff very friendly, restaurant very good

room was a little small

Stunning building. Looks lovely outside with wonderful period features inside. Restaurant very good!

Surprised that a double bedroom would have a 4ft6 inch bed 5ft is the normal now. Tiny ensuite. Not an inch between shower, toilet and basin, the door almost hit the basin and no towel rail.

Beautiful building and gardens

Beautiful old building with plenty of space around it. Some gorgeous old features which i am sure are full of interesting history. Many of the staff were friendly and doing their best- some clearly very new but trying hard to do a good job. lovely outdoor sitting area. size of room generous peacful location and surroundings

They need to give this gorgeous old building some love and shine up some of the internal features. Carpets are threadbare and dangerous for trips in places. Old features do not need to dull, fading and stained. The furniture in my room was old (which is nice) but not in good condition and one chair was very dirty with stains (might have just been my room ). Just tired and lack lustre with no real love - might have just been my room. lighting terrible. They need to change menu a little more often - staying for 3 nights it got boring (while cooked well it did not change one bit over three days) - for the price of the room etc and meal I would think a bit more variety would add value. Garden needs some love - very unkept in place (not wilding unkept just neglected borders). too many rules that you only find out about at the time you need something. e.g breakfast - can only get cooked breakfast half an hour after the breakfast session starts (after7.30): can only get afternoon tea if you order 48 hrs in advance - not that any room information tells you that.

The staff were wonderful, friendly and welcoming. We had dinner and breakfast and both were excellent. The ambience in the main building was really lovely and the grounds gorgeous. The spa was a lovely addition to our trip.

We weren't in the main hotel which we didn't realise and the courtyard room lacked some of the feeling of the main hotel. It was very clean and very comfortable but just some little things which maybe need attention (really little - such as no hook on back of bathroom door to hang robe on and the shower was a very weak flow). It certainly didn't mar our experience and we would definitely go again.