The staff and general facilities were very good. Amazing value for money.

My son had an accident completely his fault not the hotels. The way the hotel managed the emergenchy could of been handled better everything was perfect until this point. My son split his head open, the lady at the bar was absolutley amazing a huge credit to the hotel however 1. I was not at any pointspoken to by any member of managment considering my son split his head open and lost a lot of blood I would expect management to appear but no. 2. a doctor was called out and not an ambulence which for the kind of emergency I would of thought it shouldnt of been that way, I was at no point explained the charges that I would occur but the hotel calling the doctor not something I agreed to but I guess the normal way for hotel and doctor to earn a bit of money from an emergency as if staff. The doctor arrived and explained I would need to pay 140 call out charge anyway even if he doesnt do anything my son is screaming blood is everywhere I am in no state to complain i just needed help then he said an extra 60 for the stiches. I am a resident in mallorca so could of just gone to the local hospitala nd got treated but would of still had to pay the 140 call out charge. I was then told no card cash only. After my son was treated I was then made to walk the streets late at night to find the nearest ATM to get the 200 out of the bank tha was not told before the doctor was called. Overall a lovely stay I just feel this could of ben handles with a LOT better. Huge thank you to the member of staff at the bar who helped me at a distressing time you were AMAZING x

Nice pool with plenty of sun beds available and decent cocktails.

If you don't buy the "all inclusive", you are treated as a second class guest. The breakfast buffet had almost no vegetarian options, mostly all meat and the cereal and bread were always stale. The tap water is not safe to drink, and we were not told, so we drank it before finding out and had to walk to the grocery store to buy ourselves some water to drink. The bar has a water tank but they will not let you fill your water bottle for free, which is ironic because they claim to be 'caring for the environment'. Refusing people water just encourages more people to buy plastic water bottles. You would think for the price of the stay, the least they could do is let you have some drinking water. The lady at reception and cleaner was friendly, but the rest weren't very friendly. No kettle in the rooms and nowhere to get hot water. For the price we paid, I would recommend staying at a hostel for much cheaper.

great staff, good food and lovely clean facilities

rooms are connected so quite noisy

The location.

I checked before going to see if they did vegan food, they said yes. I checked again at reception on arrival, yes they said! They didn't do vegan food, disappointing. A big let down, plenty of meats dishes but overall not a good selection of food. I also didn't like the room, the walls are paper thin, you get no privacy and can hear everything the people on either side are doing.

Location was great. Staff were all lovely and friendly.

Choice of food at all meals was severely lacking. Could not get own soft drinks during meals. No atmosphere at the hotel - was quite boring.

Location was perfect for my needs, staff were very friendly and helpful, the hotel and room were extremely clean and well presented. I didn’t get to fully explore the hotel but what I did see and facilities used were more than adequate.

Rude and aggressive staff. One man in particular seemed to dislike speaking to women. We ended up over-paying because of a mistake on our booking and their failure to deal with this reasonably ruined the first part of our holiday. Will never book with this company again. Intransigent and money-grabbing.

Reception staff oblivious to reason, even when Booking.com tried to intervene. They eventually compromised due to pressure from Booking.com but this was still massively biased in their favour. We ended up paying far more than the price they were advertising that day because we were with family so had no options.

Great stay in a 4 star hotel with a nice sea view, comfy, large rooms and good buffet food.

The pool was small and crowded. Nevertheless a great beach is just a couple of minutes away.

Location, sun loungers available all day. Great size pool.

A member of the reception team was rude on a number of occasions.

The personal. It was beautiful decorated with marble. The bed was very confortable.

I was missing a refrigerator. There was not telephone socket near bed.

Imad and his team are fantastic, the food is almost as good…

People on reception can be grumpy…

location and friendly staff.

beds were uncomfortable. bathroom was a little dark.

Beautifully clean, lovely staff. Super food.

Fantastic staff, excellent food and very clean

The hotel is a little "worn" and air con was not good. Would not want to be there July or August.

clean and nice hotel. staff are all friendly. choises of food are amazing.

music near the pool, could be more choices and longer be played. could be more porridge choices at the morning