The space and design of the hotel was very modern and impressive. Very high tech.

The platform bed was difficult to get out of, my foot slipped as I stood up when I got up.

location is excellent. room is very comfortable with plenty of sitting setup and huge windows with views, which is really nice. I requested early check in and it was honored. which really made a difference to my experience.

the safe is the room is locked when I checked in.

The building is a beautifully repurposed YMCA. The room was very well-designed to be both pleasant and functional. We had a view of the church across the street. The location is close to Sunnyside, a great neighborhood with lots of restaurants and interesting shops. If you don't need to be in downtown Pittsburgh, this is a very good location to use as a base to explore the city.

I knew that this would be a virtual hotel, so I can't fault them for that. But it does feel strange to be in a hotel where you rarely see another human being, and, if you do, they are other guests, not staff. I think they shouid do something to liven up the place--perhaps having a restaurant next to the lobby. In their defense, the virtual aspect of the hotel is well-thought out. The check in instructions were clear and we got quick answers when we texted questions to the mysterious Kasa employees located in some mysterious place in the world (but just not in the hotel itself). Also in their defense--the hotel was less expensive than equivalent hotels that have full staff, so I can't complain about that either.

Location, room

Loud wedding guests late at night and WELL into the morning, unhelpful staff, lack of staff on site, apathetic customer care, no offering of comps and almost gaslighting communications, scientifically absurd quiet hours decibel threshold

This is an average basic hotel. Nice decor and cool looking rooms. Virtual check-in was very easy and the digital key worked every time. Free drinks were nice. It was also super clean and there were a ton of towels.

The bed was super low and very hard. There was no room safe and no luggage cart or table to put luggage on. While the neighborhood was pretty quiet, it was sketchy for a single woman. Street parking was ample, but I did worry about my car getting broken into.

Pipes were pretty noisy from adjoining rooms, but otherwise a really nice stay all around

clean room, good amenities

the lights were blinking a lot on my last day. I tried to turned them off and on again which kinda fix it . but it was good overall.

Convenient location, good price

The fan could not be turned off making the room uncomfortably cold.