The infinity pool, the terrace, and the breakfast area. Overlooking the Peña de Bernal was really beautiful. The staff, like Antonio, and the ladies who served breakfast were very nice and professional, friendly and helpful.

The property has the potential to be a first class location, but providing rooms from behind the building off an alley on an unpaved road is a desperate attempt to make money! The room was horrendous, 2 beds, not even double and does not fit 2 people. So the claim that our room fits 4 was a lie! Not to forget not having a natural light, a very small high up window as if you’re staying in a cave, with no view. We called the manager twice, Alberto, spoke to him with utmost respect, trying to relay our concern and asking for a better room for the price we’re paying, but he was so rude and hung up on us twice, said that we can cancel through booking. Knowing that if we did that we would have lost the money! During the last 11 years going to Mexico back and forth, Alberto Peregrino is the first nasty person I have encountered, no manners, and did not care to please customers. Not sure if he owns this place, but if he doesn’t then his attitude needs to be seriously examined. The room was dirty, and we had to ask one of the ladies to please come and clean it. The coffee machine had dust and coffee remains from probably weeks ago! Part of our family had another room also which was so dirty and had spiders and rust in many places. Pictures will follow.

It has an infinity pool that overlooks “La Peña de Bernal”

The location sent to me wasn’t accurate. I ended up in an alley.

Nothing

The hotel was old dated , no restaurant and there is no parking

Beautifully decorated, comfortable, clean. excellent service

It was a little difficult to find

Looks that the room wasn’t cleaned in years

smell horrible, all night a lot of noise. we didn’t sleep at all.

The staff was extremely helpful and pleasant. The rooms were very clean and the views were excellent. We traveled with our small dog and they put a dog bed and food bowls in our room. They are very dog friendly! They had a secure parking lot that was convenient to the rooms.